Jennifer Kincaid
28044 Waterview Dr. Boerne,TX
Summary
- Initiative-taking, skilled in providing extraordinary customer service, internally and externally.
- Proven record of achieving operational efficiency and quality standards.
- Exhibits exceptional analytical skills, conceptualizes proposals, and provides viable solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BSA Analyst
Sonora Bank
Boerne, TX
02.2024 - Current
- Analyzed customer transactions for potential suspicious activities and compliance issues.
- Reviewing daily and monthly reports, following the guidelines established for Suspicious Activity Reports (SAR).
- Obtaining documentation, assisting with Suspicious Activity Report (SAR) investigations, and performing follow-up reviews as necessary.
- Reviewed transaction reports for suspicious activity and flagged potential issues.
- Ensured compliance with applicable regulations by providing feedback on changes needed within existing processes or procedures.
Asst. Branch Manager
Broadway Bank
Boerne, TX
02.2019 - 02.2024
- Supervised daily operations for customer service and branch activities.
- Supported loan processing and documentation efforts for client accounts.
- Supervised branch team, providing management with performance assessment suggestions.
- Coordinated scheduling and staffing to meet branch needs effectively.
- Maintained compliance with banking regulations and internal policies consistently.
Customer Service and Billing Representative
City of Boerne
Boerne, TX
11.2014 - 02.2019
Fraud Department Manager
Convergys
Philippines
08.2004 - 02.2012
Education
Associate of Science - Physical Therapy
Southwestern University
PhilippinesSkills
- Operations management
- Client relationship management
- Performance evaluation
- Operational efficiency
- Sales management
Affiliations
- Reading
- Making sushi
- Karaoke singing
Languages
English
Professional
Filipino
Native/ Bilingual
Accomplishments
- Rock Star Awardee 2023 and 2024 - Broadway Bank
- High School Valedictorian
- Theatre President - Southwestern University
Certification
- NMLS certified
- Notary Public Certified
- AML School Certified 2025
References
References available upon request.
Timeline
BSA Analyst
Sonora Bank
02.2024 - Current
Asst. Branch Manager
Broadway Bank
02.2019 - 02.2024
Customer Service and Billing Representative
City of Boerne
11.2014 - 02.2019
Fraud Department Manager
Convergys
08.2004 - 02.2012
Associate of Science - Physical Therapy
Southwestern University