Olivia Davis
McCalla
Summary
Dynamic BSA Analyst with proven expertise at PNC Bank in research and investigation, ensuring compliance and risk mitigation. Adept at managing concurrent tasks while delivering exceptional client support. Skilled in suspicious activity reporting and proficient in case management systems, driving successful outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
BSA Analyst
PNC Bank
Birmingham
11.2015 - 02.2026
- Provided research and documentation to assist various investigations effectively.
Conducted periodic reviews of special accounts, such as MSB and jewelry dealers.
Supported SAR cases and follow-ups, ensuring comprehensive information gathering.
Participated in special investigations to gather evidence and insights. - Assisted with all aspects of SIR processes, including documentation and case preparation.
Evaluated evidence to determine necessity of SIR recommendations.
Provided comprehensive notes and narratives for SIR submissions. - Facilitate the completion of preparatory work before BSA/AML regulatory examinations, or internal audits.
- Support BSA/AML ongoing monitoring initiatives and compliance evaluations.
- Evaluate alerted activity to confirm absence of suspicious or illegal characteristics.
Lock Desk Coordinator-Mortgage Secondary Marketing
BBVA Compass
Birmingham
08.2014 - 11.2015
- Facilitates processing of incoming web rate locks from all business channels, ensuring timely communication of lock confirmations
- Oversee locking mortgage loan rates within collaborative team setting.
- Comprehend loan pricing strategies for all mortgage products.
- Manages change requests, extensions, and relocks for existing rate locks.
- Facilitate resolution of inquiries from employees and offices regarding rate lock department, Off-Sheet Pricing, and Extension/Relock Policies.
- Facilitate changes to locked loans for Account Executives and Underwriters: amending loan amounts, property categories, occupancy classifications, and product identifiers.
- Review rate sheets and pricing engine to alert management and V.P. of discrepancies.
- Implement secondary marketing lock policies effectively.
SME (Subject matter Expert)/Field Rep Cadence Transition
BBVA Compass
Birmingham
07.2015 - 10.2015
- Enhance team capabilities to secure provision of consistently exceptional customer experience through knowledgeable personnel.
- Collaborate closely with team members to address customer issues.
- Participate in development, testing, and implementation of technical solution.
- Confirmed final product meets defined requirements.
Appraisal Order Team
BBVA Compass
Birmingham
08.2013 - 08.2014
- Oversee and evaluate appraisal ordering process for conventional loans, FHA loans, and VA loans.
- Confirm accuracy of fee amounts.
- Record and organize fee payments.
- Evaluate and compile documentation necessary for ordering an appraisal.
- Serve as primary liaison for Appraisal Management Companies.
- Deliver prompt updates to loan officers and loan processors.
Loan Processor Support (Pre funding fraud prevention)
BBVA Compass
Birmingham
09.2011 - 08.2013
- Streamlined processes by providing support to loan processors
- Gather required verification documentation and perform necessary follow-ups.
- Conducted verification of employment and income to ensure accuracy in financial assessments.
Performed verification of deposits to validate client financial stability.
Executed mortgage verification processes to confirm loan eligibility.
Managed rental verification tasks to support housing applications. - Examine all supporting documents to ensure proper completion of information submitted to bank.
- Executed tasks within established timelines, ensuring quality and accuracy
Mortgage Interim Loan Document Specialist
Wells Fargo Home Mortgage
Birmingham
11.2010 - 04.2011
- Execute loan documentation responsibilities while ensuring adherence to company policies and regulations.
- Serve as primary liaison for internal and external customers throughout loan process
- Solicit required verification documentation and execute subsequent follow-ups.
- Guarantee accurate and timely completion of work by planning, coordinating, and overseeing daily activities.
- Employ research and problem-solving skills to guarantee loan information and information flow adhere to established measurable franchise standards in customer satisfaction and delivery timeline through loan closure.
Education
Bachelors of Science degree in Business Administration -
ITT Technical Institute
Bessemer, ALSkills
- Client support proficiency
- Communication and coordination
- Confidential information handling
- High-pressure performance
- Agile responsiveness
- Concurrent task management
- Effective communication skills
- Loan documentation accuracy
- Mortgage processing knowledge
- Research and investigation
- Risk mitigation
- Suspicious activity reporting
- BSA compliance
- Proficient in case management systems
- Proficient in MS Office
References
Available Upon Request
Timeline
BSA Analyst
PNC Bank
11.2015 - 02.2026
SME (Subject matter Expert)/Field Rep Cadence Transition
BBVA Compass
07.2015 - 10.2015
Lock Desk Coordinator-Mortgage Secondary Marketing
BBVA Compass
08.2014 - 11.2015
Appraisal Order Team
BBVA Compass
08.2013 - 08.2014
Loan Processor Support (Pre funding fraud prevention)
BBVA Compass
09.2011 - 08.2013
Mortgage Interim Loan Document Specialist
Wells Fargo Home Mortgage
11.2010 - 04.2011
Bachelors of Science degree in Business Administration -
ITT Technical Institute