Angela Rodriguez
Sioux Falls,SD
Summary
Data-driven analyst with a strong background in quality assurance and time management. Proven ability to analyze complex data to help drive business decisions.
Overview
19
19
years of professional experience
Work History
BSA Analyst
Stride Bank
Enid, OK
06.2024 - Current
- Analyzed and documented business requirements to enhance operational securities to comply with BSA requirements.
- Gathered and organized complex financial and consumer data, using critical thinking to determine if a financial crime occurred.
- Facilitated initial and ongoing training for multiple team members.
- Conducted data analysis to support the departments quality goals. Reviewed peer work and advised of efficiencies and compliance inadequacies.
Quality Assurance Analyst
Wells Fargo
04.2017 - 05.2024
- - Managed daily QA case load, ensuring Service Level Agreements are met.
- - Assess, analyze, and modify claims to ensure accuracy with credit bureau reporting.
- - Complete internal reviews within the QA team, provide feedback and coaching.
- - Demonstrate high regard to policy and practice.
- - Accountable for risk identification and escalation.
- During my employment with Wells Fargo I assisted with the development of new software over the course of 2 years. I participated in preparation and testing events, validating scripts and troubleshooting with the software developers. Strong time management, communication and problem solving was critical in the successful implementation of the new software
Operations Processor III
Wells Fargo
06.2007 - 04.2017
- - Researched IRA documents and analyzed data in order to fulfill payout for withdrawal processing.
- - Followed policy and procedure to ensure accurate disbursement of funds.
- - Communicated with applicable parties to streamline the disbursement process.
- I worked in the IRA Deceased Processing department. We utilized microfilm, paper documents and stored computer documents to validate and fulfill payout to designated beneficiaries. Critical thinking and in-depth research were key strengths utilized in this role. High-dollar payouts were common and attention to detail was critical for accurate disbursement of funds.
Education
Marketing
Southeast Technical Institute
Sioux Falls05.2007
High School Diploma - undefined
Washington High School
Sioux Falls05.2005
Skills
- Communication
- Problem solving
- Critical thinking
- Adaptability
- Detail oriented
- Proficient in Microsoft Office systems
- Extensive excel knowledge
Timeline
BSA Analyst
Stride Bank
06.2024 - Current
Quality Assurance Analyst
Wells Fargo
04.2017 - 05.2024
Operations Processor III
Wells Fargo
06.2007 - 04.2017
Marketing
Southeast Technical Institute
High School Diploma - undefined
Washington High School