Yvette Montez

• Investigate and analyze level one suspect matches from OFAC sanctions and other list screening.
• Escalate close or complex matches to the BSA Specialist II or the Senior BSA Specialist.
• Contribute to department’s assignments and special projects.
• Provide other assistance as requested to the BSA/AML Officers in the daily responsibilities of managing the Bank’s BSA/AML and OFAC Compliance Program.

• Worked in fast-paced environment and followed risk protocols to avoid losses and maintain accuracy.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Responsible for processing electronic fund transfers in accordance with Reg
• Conduct any necessary investigation with disputes
• Responsible for reports via FIS - Image Centre - Exceptions Report - that aid towards recovery of funds
• Communicate with other business units via email/phone
• Complete on-going education and training activities associated with electronic payment activities including related operational and regulatory compliance

• Made outgoing calls to clients as necessary to validate wire requests

• Reviewed of all incoming/outgoing wires for fraud trends

• Assured compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations

• Responsible for supporting the wire processing needs of the bank and its clients, ensuring a smooth and compliant process for the sending and receipt of wire transfers

• Review all outgoing wires for adherence to the banks wire approval policies, including validation of account balances, validation of proper approval, OFAC list matching, etc

• Carried out specialized research to resolve problems and disputes

• Trained current and new employees

• Helped clients adapt to altered lifestyles while providing therapeutic environments for clients.
• Assisted individuals with addressing disabilities and developing career plans.
• Coordinated community resources
• Led educational groups related to mental health
• Billed services, updated treatment plans, & notated individual's progress

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Assisted with Vault and ATM balancing
• Met or exceeded sales goals by promoting bank products and services in customer