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Jennifer Kiner
Hollywood,MD
Summary
Seeking a position where I can leverage my passion to enhance healthcare outcomes through effective administration, support, and a commitment to collaborative, in team-oriented environments.
Dedicated professional with over eight years of experience returning to the Dedicated Behavioral Health Professional with over eight years of experience returning to the field with a strong educational background, extensive experience in public interaction, and operational support. Skilled at managing a variety of tasks in dynamic environments, with a proven ability to enhance operational efficiency and deliver high-quality service.
Overview
39
39
years of professional experience
Work History
Field Support Agent
Mueller Services
10.2019 - 10.2020
- Maintained and updated electronic census records in alignment with local government regulations and compliance standards.
- Accurately documented client interactions and transactions within company databases to ensure data integrity and accessibility.
- Performed desktop appraisals for PNC Bank and 1004 P appraisals for Better Mortgage LLC.
- Conducted detailed surveys of commercial, residential, and high-value properties to collect comprehensive data.
- Customized and adapted commercial software programs to meet internal business requirements and improve operational efficiency.
Field Agent
Preferred Reports
02.2016 - 10.2020
- Utilized problem-solving abilities to troubleshoot issues promptly and professionally.
- Provided excellent client service, demonstrating strong communication and interpersonal skills.
- Built positive relationships with clients through consistent follow-up communications.
- Compiled reports on findings from field visits using Microsoft Office Suite programs.
- Collateral inspection and visual verification. Insurance and inspection for underwriters (Commercial and Residential).
Service of Process/Track and Locate
Law Office Thomas Espinoza
06.2009 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written. Worked flexible hours across night, weekend, and holiday.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Adminstrative Assistant
Monterey Penisula College
10.2000 - 10.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Adapted to face paced environment and multitasking.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed expertise in various software programs utilized within the college setting including student information systems, scheduling tools, and financial management applications.
- Collaborated with faculty to develop course schedules, ensuring optimal use of campus resources and minimal scheduling conflicts.
Relevant Behaviorl Health Counselor 1
Human Options
10.1983 - 06.1989
- As a Counsellor at Laguna Beach Battered Women Shelter, I provided emotional support and guidance to women who have experienced domestic violence.
- Maintained a 24-hour domestic help line.
- I worked collaboratively with clients and staff to create a safe and nurturing environment, facilitating individual and group therapy sessions.
- Assessed client needs, developed personalized care plans, and offered crisis intervention
- Connecting clients with community resources.
- A strong understanding of trauma-informed care
- Established and maintained relationships within the community and social service agencies.
Manager of Volunteer Advocates
Laguna Beach Free Clinic
10.1981 - 10.1983
- Designed and implemented a volunteer program for sexual assault outreach and advocacy.
- Identified and recruited volunteers who are passionate about supporting victims of sexual assault.
- Coordinated the development and implementation of training programs to prepare volunteers for roles as advocates, centered on trauma-informed care and sensitivity.
- Scheduled and coordinated volunteer shifts to ensure adequate staffing during evening hours for the hotline.
- Established Community interaction programs for law enforcement and emergency care for victims of sexual assault.
Education
Master of Science (M.S.) - Healthcare Administration
University of Maryland Global Campus
Adelphi, Maryland06.2025
Bachelor of Science (B.S.) - Psychology
University of Maryland Global Campus
Adelphi, Maryland12.2022
Associate of Arts - Psychology
Monterey Peninsula College
Monterey, California08.1999
Skills
- Treatment planning and case management
- Knowledge of HIPAA and confidentiality laws
- Program development or support
- Professional and therapeutic communication
- Crisis intervention and de-escalation techniques
- Problem-solving and critical thinking
- Community Networking
- Verbal and written communication
- Adaptability and flexibility
- Stress tolerance
- Computer Skills
Affiliations
- Pie Gamma Mu • Upsilon Phi Delta • Phi Kappa Phi
Dean’s List CERTIFICATIONS
My consistent placement on the Dean’s List at Monterey Peninsula College reflects a strong commitment to excellence, time management, and perseverance—qualities I bring to every project.
Software
Timeline
Field Support Agent
Mueller Services
10.2019 - 10.2020
Field Agent
Preferred Reports
02.2016 - 10.2020
Service of Process/Track and Locate
Law Office Thomas Espinoza
06.2009 - 10.2018
Adminstrative Assistant
Monterey Penisula College
10.2000 - 10.2004
Relevant Behaviorl Health Counselor 1
Human Options
10.1983 - 06.1989
Manager of Volunteer Advocates
Laguna Beach Free Clinic
10.1981 - 10.1983
Bachelor of Science (B.S.) - Psychology
University of Maryland Global Campus
Associate of Arts - Psychology
Monterey Peninsula College
Master of Science (M.S.) - Healthcare Administration
University of Maryland Global Campus
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