Dedicated customer service professional with over five years of experience providing excellent communication, time management, problem-solving skills, highly organized and detail-oriented.
Overview
4
4
years of professional experience
Work History
Housekeeping
Great Wolf Lodge
07.2021 - 12.2021
Strong attention to detail and commitment to exceeding cleanliness standards
Time management and organization skills
Working with a team to ensure that rooms were serviced in a timely manner
Assistant Manager
Prime Shine/Mister Car Wash
07.2017 - 07.2021
Managing the crew on my shift and delegating tasks throughout the day
Taking inventory and ordering and replenishing all cleaning supplies the site will need
Opening and closing locations while following checklist to make sure all tasks are being completed daily
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Training new hires to follow the expectations of the company
Education
Bachelor of Arts - Administration of Justice
Fremont University
Cerritos, CA
11-2026
Associates of Occupational Studies Degree - Criminology
Institute of Technology
Modesto, CA
08.2023
Diploma -
James C. Enochs High School
Modesto, CA
06.2010
Skills
Communication
Problem Solving
Multi-tasking
Conflict Resolution
Active Listening
Time Management
Teamwork
Attention to detail
Timeline
Housekeeping
Great Wolf Lodge
07.2021 - 12.2021
Assistant Manager
Prime Shine/Mister Car Wash
07.2017 - 07.2021
Diploma -
James C. Enochs High School
Bachelor of Arts - Administration of Justice
Fremont University
Associates of Occupational Studies Degree - Criminology