Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JENNIFER KINVILLE

Grantsville

Summary

Dynamic educator and customer support specialist with a proven track record at Tooele School District. Expert in curriculum planning and behavior management, fostering student achievement and satisfaction. Adept at conflict resolution and effective communication, consistently enhancing relationships and delivering exceptional service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Kindergarten Teacher

Tooele School District
Grantsville
07.2023 - Current
  • Organized learning material and resources to teach alphabet and numeracy along with personal, social and emotional skills.
  • Created and delivered lesson plans and activities to prepare children for first grade and beyond.
  • Mobilized classroom management techniques to maintain order, organization and student safety.
  • Enforced behavior rules in classroom and on playground and field trips to create conducive learning environment.

Customer Support Specialist

Gozney
Grantsville
02.2022 - 09.2023
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach remotely online via phone and email.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Managed access, configuring and administering accounts and user profiles.

PE Teacher

Tooele School District
Grantsville
01.2019 - 05.2023
  • Implemented state and district goals, objectives and required course modules with effective lesson planning.
  • Promoted student achievement by recognizing physical fitness and abilities.
  • Prepared athletes for strenuous play and competitions with ambitious practice programs.
  • Improved student, parent, and teacher relations by demonstrating patience and self-control in every interaction.

Customer Support Specialist

Chatbooks
Grantsville
07.2017 - 11.2022
  • Collaborated with colleagues and co-workers to deliver quality customer experience.
  • Documented, researched and resolved customer service issues.
  • Handled customer inquiries, payments and service requests remotely.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Built trusting relationship with customers to better understand needs.

Education

Master of Science (M.S.) - Sports Management/Athletic Administration

Southern New Hampshire University
08.2014

Bachelor of Science (B.S.) - University Studies/Marriage Family Studies/English

BYU-Idaho
Rexburg, ID
04.2011

Skills

  • Customer service and support
  • Interpersonal communication
  • Attention to detail
  • Organizational skills
  • Effective communication
  • Conflict resolution
  • Behavior management
  • Curriculum planning

Accomplishments

  • LETRS Trained
  • SchoolAI Certified
  • 2021 Settlement Canyon Elementary School ParaProfessional Support Staff of the Year

Timeline

Kindergarten Teacher

Tooele School District
07.2023 - Current

Customer Support Specialist

Gozney
02.2022 - 09.2023

PE Teacher

Tooele School District
01.2019 - 05.2023

Customer Support Specialist

Chatbooks
07.2017 - 11.2022

Master of Science (M.S.) - Sports Management/Athletic Administration

Southern New Hampshire University

Bachelor of Science (B.S.) - University Studies/Marriage Family Studies/English

BYU-Idaho

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