SAP
Jennifer Kithcart
Pinehill,NJ
Summary
Experienced Office/Project Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Project Management-NJDOT Contract Billing Spec
Mount Construction
Berlin, NJ
03.2017 - 12.2019
- Prepare, Review & Submit Monthly AIA billing for NJDOT Maintenance Contracts.
- Review contract specifications to determine all pertinent billing and compliance information
- Review and process Subcontractor AIA billing
- AP Invoice entry
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Collected data to complete detailed financial reports for project managers.
- Executed billing tasks and recorded information in company databases.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
Administrator, Internal Network
Frontier Communications
Dallas, PA
01.2016 - 05.2017
- Process and create Engineering work order and product service request via M6 (Oracle) for retail, wholesale customer circuits and internal use circuits. This included new, disconnects, and change orders.
- Processed 1800+ orders with overall accuracy rate of 99.88%
- Review contracts and interpret engineering diagrams and data gathering forms for pertinent information in order to create internet circuits IDS.
- Assign provisioning child plans based on current procedures and Matrix charts which initiates work flow to all other engineering teams.
Specialist – Appeals
Maximus Federal Service
Pittston, PA
12.2014 - 06.2015
- Make informal resolution determinations for appeals based on analysis of information submitted by appellant, conversations with appellant and information derived from CMS databases.
- Analyze appeals' data independently using federal and/or state laws and/or regulations, along with technical direction, guidance, tools, and SOP's provided by client
Operations Manager
Advanced Computer Repair
Maple Shade, NJ
02.2013 - 12.2014
- Heavy scheduling and management of human resources.
- Efficient and effective routing of each day's scheduled work to appropriate field engineer, Heavy follow-up and follow-through.
- Managing day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested.
- Devised processes to boost long-term business success and increase profit levels.
Coordinator, Service Delivery & Provisioning Agent
ANXeBusiness
Mount Laurel, NJ
01.2011 - 02.2013
- Maintained master schedule and set up appointments.
- Oversaw technical, operational, clerical and customer service support activities.
- Overall management of broadband projects and life cycle activity, ensure all projects are being handled according to priority
- Pre-qualify, order and provision Internet circuits (DSL, Cable, T1, Fiber, and Ethernet
- Manage and coordinate device & circuit cutover with 3rd party vendors/techs.
- Responsible for effectively and accurately communicating order status, escalations and operational reviews.
Account Analyst, (SME) Deduction Specialist
Genpact, Novartis Consumer Health OTC
Hanover, PA
09.2006 - 10.2010
- Managed monthly AR balance of approximately 5 Million.
- Reduction of AR balance by 66% (1.8 Million to 348K) and aging decrease by 100% that was 0 past 30 days.
- Charge back/deduction resolution.
- Lead Process trainer
Northeast Business Development Coordinator
Golden Technologies
Old Forge, PA
07.2001 - 09.2006
- Generated new business with marketing initiatives and strategic plans.
- Increased company sales by 40%
- Conduct V.A. in-service for Prosthetics, Occupational Therapy, and Physical Therapy and Coordinate & Conduct Technical/Product Training seminar
Education
Associates - Business Management
Post University
Waterbury, CT 01.2014 - Current
Medical Office and Billing Specialist - Medical Office Management
Harrison Career Institute
Kingston, PA 01.2000 - 01.2002
Skills
Operations support
Spreadsheet development
Billing and Invoicing
Task monitoring
Client Relationships
Project Management
Computer skills
Supervision
Planning and Coordination
Additional Information
- Awards , US Bronze Cheers Award, 12-2009 USRCM Gold Team Award, 12-2009 Service Award, 10-2009 Lean Six Sigma, Trained and Tested, 2010
Software
Sales Force
Share Point
C-Rams
Quick Books
Web / Application Extender
Microsoft Office
M6 (Oracle)
Accomplishments
• US Bronze Cheers Award
• USRCM Gold Team Award
• Service Award
• Lean Six Sigma, Trained and Tested 2010
Areas Of Experience
Customer Service Management
Project co-ordination
Staff Development & Training
Account Receivable and Payable
Billing
Report & Document Preparation
Technical Knowledge
Ability to work with sensitive materials and information
Ability to prioritize and meet multiple deadlines
Ability to work under pressure and meet company expectations.
Training
Completed numerous courses and seminars in customer support, time management, leadership and performance.
Timeline
Project Management-NJDOT Contract Billing Spec
Mount Construction
03.2017 - 12.2019
Administrator, Internal Network
Frontier Communications
01.2016 - 05.2017
Specialist – Appeals
Maximus Federal Service
12.2014 - 06.2015
Associates - Business Management
Post University
01.2014 - Current
Operations Manager
Advanced Computer Repair
02.2013 - 12.2014
Coordinator, Service Delivery & Provisioning Agent
ANXeBusiness
01.2011 - 02.2013
Account Analyst, (SME) Deduction Specialist
Genpact, Novartis Consumer Health OTC
09.2006 - 10.2010
Northeast Business Development Coordinator
Golden Technologies
07.2001 - 09.2006
Medical Office and Billing Specialist - Medical Office Management
Harrison Career Institute
01.2000 - 01.2002