Jennifer Kittrell
Atlanta,GA
Summary
Seeking employment in a professional business setting where I can utilize my problem solving and service skills.
Experienced with evaluating insurance claims to ensure compliance with policies and regulations. Utilizes strong analytical skills to identify discrepancies and facilitate accurate resolutions. Track record of maintaining detailed records and providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Claims Analyst
Emblem Health Administrators
New York, NY
08.2024 - 03.2026
- Review, analyze and adjudicate complex medical claims (professional/facility) to ensure accuracy, compliance with contracts, and proper reimbursement.
- Identify root causes of payment errors, manage provider disputes, and analyze data trends to improve system efficiency
- Facilitate meetings with client to provide updates on account reconciliation files
Claims Examiner/Auditor/Processor
S&S Healthcare
Remote
10.2016 - 03.2026
- Examine, process and adjust medical, Medicare supplement, dental, COB and Medicaid claims.
- Enter and process claims submitted by facilities and physicians as needed.
- Communicate with groups/clients on claim and plan inquiries.
- Audit claims for quality purposes as needed.
- Analyzed complex claims to ensure compliance with company policies and industry regulations.
Senior C.F.R./Claims Adjuster
United Health Group
Cincinnati, Ohio
12.2014 - 10.2016
- Process and adjust PPO and Medicare claims for assigned groups/members. Answer concerns about claims and benefits and find resolution in a quick and professional manner for members and providers. Explain pricing on claims, such as contracted discounts through UHC network, First Health etc. through high volume inbound and outbound calls.
Vault Teller
Regions Financial Corporation
Birmingham, AL
08.2010 - 06.2012
- Answered account inquires
- Performed cash and check deposits and withdrawals.
- Processed cash advances and western union transactions.
- Balanced vault at the close of business.
Customer Service Representative/Sales
Sitel Corporation
Birmingham, AL
03.2008 - 06.2010
- Answered high volume inbound calls from Verizon customers, solved technical cellular phone issues, answered questions about account billing, sale new products and services such as cell phones. Placed daily outbound calls to customers to inquire about their wireless experience.
Education
Fairfield Senior High School
Fairfield, OH06-2004
High School Diploma -
Fairfield Senior High School
Fairfield, OH06-2004
Skills
- Claims
- Claims analysis
- Interpersonal and written communication
- Policy interpretation
- Proficient in Excel, Outlook, Microsoft Word
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Claims Analyst
Emblem Health Administrators
08.2024 - 03.2026
Claims Examiner/Auditor/Processor
S&S Healthcare
10.2016 - 03.2026
Senior C.F.R./Claims Adjuster
United Health Group
12.2014 - 10.2016
Vault Teller
Regions Financial Corporation
08.2010 - 06.2012
Customer Service Representative/Sales
Sitel Corporation
03.2008 - 06.2010
Fairfield Senior High School
High School Diploma -
Fairfield Senior High School