JENNIFER KIZER
Savannah,Georgia
Summary
Capable OCM Managing Consultant with proven history of enhancing aerospace & defense, and life sciences operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes, and implementing successful resolutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Consultant, OCM
HCL Americas
Various, Various
06.2017 - 08.2020
- Conferred with five separate existing customers to assess requirements and propose optimal OCM solutions.
- Managed one to two workstreams, per over seven phased implementations, through organizational and transformational change, utilizing Prosci, Agile, and SAP Activate methodology.
- Evaluated impacted business processes and business areas for effective communications, stakeholder engagement, and training.
- Mentored and supported over ten Transformational Change employees to sustain changes and strong workplace culture.
- Developed, managed and facilitated Change Networks for over seven phased SAP deployments.
- Provided updates to all stakeholders on key OCM milestones for over five projects.
Change Management Lead; Training Developer
Gulfstream Aerospace Company
Savannah, GA
08.2014 - 04.2017
- Developed training content on SAP Quality functionality, and Finance.
- Developed and delivered training to Shipping, Receiving, and Inventory Management employees.
- Training lead for internal Sales Team.
- Developed training strategy and content for SAP Cloud for Customer app.
- Developed and managed OCM and Communications project plans for seven ERP implementations.
- Developed and managed Change Networks for each phased deployment.
- Conducted change impacts analysis.
- Developed and delivered over 30 change impact workshops to impacted users.
Senior Consultant
HCL-Axon Solutions
07.2011 - 07.2014
- Developed and delivered SAP training for seven clients focused on Human Capital Management, Finance, Payroll, and Quality Management.
- Developed and delivered Oracle training globally to over 150 Customer Service Agents and Customer Engineers.
HR Benefits Analyst
Aon-Hewitt
Memphis, TN
03.2000 - 07.2007
Education
Change Management Certification - Organizational Change Management
Prosci
Stone Mountain, GA03.2017
J.D. - Law
Mississippi College School of Law
Jackson, MS05.2010
Bachelor of Arts - English
University of Memphis
Memphis, TN05.2005
Skills
- Building productive client relationships
- Supporting data analytics
- Delivering change impacts analysis & evaluation
- Administrating Jira and Confluence Configuration
- Managing process improvements
- Developing and executing Communications
- Knowledgeable in SAP(ECC, S/4HANA, Fiori, Cloud 4 Customer "C4C"), and Oracle
- Developing and delivering SAP training
Accomplishments
- Created business readiness assessment using Microsoft Sharepoint form.
- Used Microsoft Excel to develop impacted stakeholder matrix for targeted Communication.
- Documented and resolved employee union issues in SAP which led to accurate union contracts between employees and company.
- Identified and resolved vendor interface issues which led to better vendor relationships and continued business.
- Founded LLC
Affiliations
Jennifer is a Prosci certified Change Management professional. Jennifer specializes in providing exceptional transformational change management delivery, including Business Readiness, Stakeholder Analysis and Engagement; Communications; and End-user Training. Jennifer has over 15 years’ experience in developing and delivering SAP training, and six years’ experience in business and change readiness execution.
Additional Information
- AWARDS/RECOGNITIONS , Dean’s List, Mississippi College School of Law, Spring 2010 Promoted from Managing Consultant Level 1 to Level 2, July 2019
Certification
Certified Change Management Professional (CCMP)
Timeline
Managing Consultant, OCM
HCL Americas
06.2017 - 08.2020
Change Management Lead; Training Developer
Gulfstream Aerospace Company
08.2014 - 04.2017
Senior Consultant
HCL-Axon Solutions
07.2011 - 07.2014
HR Benefits Analyst
Aon-Hewitt
03.2000 - 07.2007
Change Management Certification - Organizational Change Management
Prosci
J.D. - Law
Mississippi College School of Law
Bachelor of Arts - English
University of Memphis
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