JENNIFER T. KLASK
Buford,GA
Summary
Dynamic operations leader with a track record of driving efficiency and improving customer satisfaction through data-driven performance analysis and targeted improvement initiatives. Proven expertise in team development, resource management, and cross-departmental collaboration, ensuring projects are completed on time and meet high service standards.
Overview
21
21
years of professional experience
Work History
Assistant Sales Manager
EMPIRE TODAY
Atlanta
10.2022 - 10.2026
- Analyze individual and team performance against KPIs, sales targets, and service metrics, developing targeted improvement plans and recognizing high performance.
- Provided field leadership through direct observation of employees, assisting with closing sales and enhancing in-home experience for clients
- Demonstrated servant leadership by owning performance of direct reports and supporting Atlanta market through real-time business decisions and analysis of historical performance
- Developed and facilitated training programs, sales meetings, and skills development sessions for consultants
- Conducted vendor, product, and installation training for sales consultants, peers, and install team
- Managed customer leads, appointment routing vs capacity and workforce
Operations Assistant Store Manager | Specialty Assistant Store Manager | Merchandising Assistant Store Manager | Key Carrying Department Supervisor
THE HOME DEPOT, INC.
Alpharetta, Buford, Duluth & Gainesville, GA
01.2006 - 01.2022
- Progressively advanced through multiple leadership roles over 16 years, overseeing daily operations, customer service, installation services, staffing, training, merchandising, inventory, and business processes.
- Led teams and coordinated personnel, schedules, resources, and priorities to maintain operational efficiency, service quality, and business performance.
- Served as a key liaison between customers, associates, vendors, contractors, and cross-functional teams, ensuring effective communication and resolution of service-related issues.
- Managed customer-facing installation services, supporting customers and associates through flooring, windows, doors, blinds, kitchens, and other installation programs.
- Investigated escalated customer and operational concerns, performed root-cause analysis, and implemented solutions, enhancing issue resolution and preventing recurrence.
- Developed and reinforced policies, procedures, and process improvements, increasing operational consistency and customer satisfaction.
- Analyzed sales, service, and performance reports to identify trends, evaluate results, and support operational planning, decision-making, and increased average ticket sales.
- Coordinated multiple projects and competing priorities, assigning resources based on business needs, team strengths, and service requirements, and critical path utilization
- Oversaw inventory, maintenance, supply replenishment, merchandising, resets, and daily operational activities to ensure appropriate resources were available to support business needs.
- Managed high-pressure situations and escalated customer concerns while maintaining professionalism, service standards, and operational continuity.
Education
Bachelor of Science -
Piedmont College
Athens, GASkills
- Customer management
- Sales performance analysis
- Project management
- Resource scheduling
- Vendor coordination
- Operational planning
- Inventory management
- Process improvement
- Performance management
- Incident resolution
- Policy implementation
- Cross-functional communication
- Proficiency in Microsoft Office, CRM, Tableau, Siebel, and workforce management
- Team leadership
VOLUNTEERING
- Habitat for Humanity, Womens Build
- Cub Scouts of America
- Lanier Youth Baseball
Timeline
Assistant Sales Manager
EMPIRE TODAY
10.2022 - 10.2026
Operations Assistant Store Manager | Specialty Assistant Store Manager | Merchandising Assistant Store Manager | Key Carrying Department Supervisor
THE HOME DEPOT, INC.
01.2006 - 01.2022
Bachelor of Science -
Piedmont College