Milton Gomez
Waxahachie,Texas
Summary
Results-driven sales professional with expertise in customer engagement and inventory management. Proven ability to analyze feedback and enhance service delivery, driving customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Sales Manager
Empire Today
Northlake, Illinois
01.2025 - 02.2026
- Assisted in developing sales strategies to increase customer engagement.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Managed inventory levels and ensured availability of flooring products.
- Resolved customer inquiries efficiently to enhance overall experience.
- Opened and closed store, set up registers and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Supported training initiatives for new sales associates on product knowledge.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
Sales Associate
Empire Today
Northlake, Illinois
02.2024 - 01.2025
- Assisted customers in selecting flooring products and services.
- Provided product knowledge to address customer inquiries effectively.
- Maintained inventory by organizing and restocking merchandise displays.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Sales Associate
Mattress Firm
North Richland Hills, Texas
12.2022 - 01.2024
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained a clean and organized sales floor for optimal customer experience.
- Collaborated with team members to meet daily sales goals effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Performed regular inventory checks to ensure stock availability for customers' orders.
- Developed relationships with customers by providing personalized solutions for their needs.
- Provided advice to customers on mattress types best suited for their individual needs.
- Tracked customer orders through completion ensuring accurate order fulfillment processes.
Education
High School Diploma -
Cross Roads Academy
Duncanville, TX05.2023
Skills
- Sales strategy
- Customer engagement
- Inventory management
- Product knowledge
- Point-of-sale systems
- Customer relationship management
- Conflict resolution
- Microsoft Word
- Team management
- Customer relations
- Supervision and leadership
- Decision-making
Languages
Spanish
Professional
Timeline
Assistant Sales Manager
Empire Today
01.2025 - 02.2026
Sales Associate
Empire Today
02.2024 - 01.2025
Sales Associate
Mattress Firm
12.2022 - 01.2024
High School Diploma -
Cross Roads Academy