Credentialing Specialist Over 20 years of experience in Customer Service and 10 years in Business Office Management, consistently delivering high-quality results under tight deadlines. Proven ability to foster a productive work environment while maintaining organization and attention to detail. Recognized for reliability and commitment to excellence in all tasks.
Ensured adherence to regulations by managing credentialing for 1,100 providers across Eastern United States. Expedited application filing through collaboration with office staff and managers in credential verification. Consistently met deadlines while maintaining detailed spreadsheets and reports. Participated in Medical Executive Committee meetings to present and secure approval for provider appointments. Supported Joint Commission surveys by reviewing physician files and supplying required documentation.
Streamlined benefits enrollment process to enhance employee accessibility. Conducted legal research to support compliance and policy development. Facilitated hiring and termination processes, ensuring adherence to company protocols. Developed and revised Employee Handbooks to reflect current policies and regulations. Resolved conflicts among staff to minimize patient dissatisfaction. Coordinated staff and physician schedules for optimal resource allocation. Processed payroll accurately and on time to ensure employee satisfaction.
Managed staff scheduling, supply ordering, and payroll preparation for Finance Manager.
Coordinated services for technicians, engineers, contractors, and outside agencies.
Performed data entry and scheduled equipment maintenance to ensure operational readiness.
Facilitated Right to Know/MSDS training for employees to promote safety compliance.
Collaborated with Supervisors on confidential employee legal matters and grievances.
Oversaw termination processes for disciplined employees in accordance with company policy.
Delivered efficient evening shift coverage at pediatric office while maintaining full-time employment.
Executed check-in, scheduling, and patient care tasks across back and front office.
Administered vaccinations and recorded patient vitals to support comprehensive care management.
Conducted Fetal Non-Stress tests and performed phlebotomy within office setting. Returned calls from patients to answer clinical questions efficiently. Supported minor surgical procedures, such as endometrial and cervical biopsies. Maintained testing accuracy by carefully preparing laboratory samples for analysis.