Jennifer Knaak

• Trained and regularly mentored customers on products from IP Suite.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems & resolved customer complaints.
• Partnered with project team members to identify and quickly address problems.

• Conducted reviews of AMM/CMMs and wrote, edited, and reviewed service bulletins and service letters. Advised
and monitoeds regulatory and intellectual property concerns.
• Participateed and lead Kaizens/BARNS.
• Developed project objectives be reviewing technical project proposals; ensured they met schedule
commitments through effective leadership.
• Created project plans and milestones by studying product or system design including data analysis, and
Pareto'd the results.
• Controled project plan by reviewing any changes in the technical requirements or specifications and
recommending actions to achieve milestones.

• Ensured proper following for regulations in accordance to regulatory bodies: NRC, IRCP, and IRC.
• Performed regular audits of 5-10 research laboratories using radioactive materials.
• Monitored radiation exposure levels of hospital and research staff, including a separate program for fetal
monitoring.
• Calibrated equipment such as geiger counters and pocket dosimeters.

• Lead research projects such as Identifying Tramadol in METHODA from initiation to completion.
• Diagnosed instrument failures, generated and implemented solutions to problems.
• Preformed qualitative and quantitative analysis of evidentiary material for the possible presence of
controlled substances.
• Conducted a variety of tests including, color tests, microscopic examination, TLC, GC/MS, and GC/FID/
MS.