Nolan McNeil
Chandler,AZ
Summary
Dynamic Customer Success Engineer with extensive experience in building long-term strategic partnerships and expanding market presence for Microchip Technology. Demonstrated success in working with enterprise customers, including major corporations like Northrup Grumman, Lockheed Martin, Apple, and Google. Proficient in understanding client needs, managing cross-functional projects, and driving product adoption. Excellent communicator with a solid track record in project management, customer engagement, and implementing process improvements. Eager to apply expertise learned in a customer-centric role at Axon to enhance customer success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Success Engineer
Microchip Technology
04.2022 - Current
- Managed and supported diverse range of enterprise client accounts, fostering long-term relationships and guiding them through their technical workflows and organizational challenges.
- Acted as main client contact, offering guidance and support to meet their goals with Microchip's products.
- Worked closely with internal teams to deliver tailored support, driving design wins to revenue and ensuring client satisfaction and loyalty.
- Developed and monitored adoption metrics to ensure comprehensive utilization of Microchip's product line ( Total Systems Solutions)
- Led success plan development, documented customer progress, and managed escalations, resolving critical issues and aligning team efforts.
- Contributed to marketing and training initiatives, enhancing product understanding and client engagement.
- Cultivated a deep understanding of over 30 Microchip product groups.
Divisional Manufacturing Operator
W.L Gore & Associates
10.2021 - 01.2022
- Collaborated in a team to exceed production goals while adhering to quality standards.
- Conducted quality control inspections to ensure product reliability.
- Identified and implemented process improvements for efficiency gains.
- Worked cross-functionally to meet production schedules in a fast-paced environment.
- Operated and troubleshot manufacturing equipment to maintain production flow.
Education
MBA - Business Administration
University of Arizona
Tucson, AZ09.2024
Bachelor of Science - Electrical Engineering
Northern Arizona University
Flagstaff, AZ12.2021
Skills
- Strategic Account Management & Customer Relationship Building
- Cross-Functional Team Leadership & Project Management
- Product Adoption & Customer Engagement Metrics Analysis
- Process Improvement & Operational Efficiency
- Marketing Content Creation & Training Development
- Exceptional Communication & Presentation Skills
- Proficiency in Salesforce, MS Office, Excel, Altium Designer, Python
Timeline
Customer Success Engineer
Microchip Technology
04.2022 - Current
Divisional Manufacturing Operator
W.L Gore & Associates
10.2021 - 01.2022
MBA - Business Administration
University of Arizona
Bachelor of Science - Electrical Engineering
Northern Arizona University
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