Jennifer Knapp
Bend,OR
Summary
Organized Business Operations Manager experienced in delivering exceptional provider care within fast-paced environments. Managed multiple concurrent tasks through attention to detail and strong decision-making skills, contributing to team leadership and strategic planning success. Focused on fostering productive work environments and achieving organizational goals through effective communication and operational management.
Overview
27
27
years of professional experience
Work History
Business Operation Manager 1
St. Charles Health System
Bend
01.2022 - 07.2026
- Manager for 3 Inpatient Departments:
- SCMG Hospitalist Group 45 physicians
- Neurohospitalist Group 5 providers, and 10 Telemedicine Providers
- SCMG ED Group 45 providers
- Prepared/Published Hospitalist Medicine Group Schedule for 42-45 providers
- Inputted schedule to scheduling software Shift Admin
- Utilized UKG software for scheduling and timekeeping
- UKG approved all providers per pay period
- UKG submitted Leaves of Absence, Paid Sick Leave, STD, etc.
- UKG run reports for payroll for Hospitalist and ED Group
- Prepare and process Provider Timesheets for ICU/Night/Swing/Back Up Call Differential in Bend and Redmond every pay period for the Hospitalist Group
- Prepare and process Provider Timesheets for the ED Group
- Prepare and process Provider Timesheets for 1099 providers for both Hospitalist and ED Group
- Managed hiring and scheduling of locum providers from 4 companies to fill open shifts in Hospitalist schedule, maintaining operational continuity.
- Prepare and submit monthly meeting agenda/minutes for Hospitalist/ED Groups
- Hospitalist/ED Monthly Shift Reconciliations
- Workday: Process and approve invoices from Locum Companies, Med Staff, and outside companies
- Input CME for Hospitalist and ED Providers
- Monitored and recorded CME for providers using SharePoint, ensuring compliance and accessibility of professional development records.
- Prineville Hospitalist Group hired/scheduled weekend coverage - employed, 1099 and locum providers
- Administrator of OVERS website for Hospitalist, add new providers, update department information and maintain current death certificates that are assigned to the physicians.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Office inventory by restocking supplies and placing purchase orders.
- Analyzed performance metrics to identify trends, driving actionable insights for operational enhancements.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Coordinator
St. Charles Health System
Bend
01.2019 - 12.2021
- SCMG Peds Hospitalist Group
- SCMG Hospitalist Group
- SCMG ED Group
- Neurohospitalist Group
- Managed scheduling and logistics for inpatient providers, improving departmental efficiency.
- ·Assists with implementation of policies and procedures for the Hospitalist program
- · Assists with implementation of policies and procedure for the Hospitalist program
- Prepare and process Provider Timesheets for ICU/Night Differential in Bend and Redmond every pay period
- Obtained signatures for financial documents and internal and external invoices.
- Scheduler for department monthly meetings for Hospitalist and Neonatology department on Resource Scheduler
- Maintained patient confidence and protected operations by keeping information confidential.
- Administrator of OVERS website for Hospitalist and Critical Care group, add new providers, update department information and maintain current death certificates that are assigned to my department
- Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing, catering, and calendar maintenance.
- Prepared documents in Word and Excel.
- Kept detailed records of employee vacation days, sick time and personal days off.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Performed general administrative duties, including copying, faxing and
Administrative Assistant
St. Charles Health System
Bend, OR
05.2014 - 01.2019
- SCMG Hospitalist Group
- Neonatology Department
- Assists with implementation of policies and procedures for the Hospitalist program
- Prepare and process Provider Timesheets for ICU/Night Differential in Bend and Redmond every pay period
- Process payroll on Kronos for providers in Neonatology and Hospitalist departments
- Secured signatures for financial documents and invoices, ensuring timely processing and compliance.
- Scheduler for department monthly meetings for Hospitalist and Neonatology department on Resource Scheduler
- Maintained patient confidence and protected operations by keeping information confidential.
- Managed OVERS website for Hospitalist and Critical Care group, added new provider profiles and updated departmental records.
- Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing, catering, and calendar maintenance.
- Kept detailed records of employee vacation days, sick time and personal days off.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Managed office inventory by restocking supplies and placing purchase orders to maintain operational efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Process Bend Transitional Care billing & support for Dr. Bryan Harris on a monthly basis
- Process prior authorizations for medications prescribed on discharge
- Process Continuing Medical Education and check requests for providers
- Send out Letter of Agreement when a new provider in Bend contracts to have the Hospitalist Department admit their patients
- Process Norco and Lincare order forms for providers
- Maintain the contract database, Meditract, which indexes all contracts and provides automated notice of upcoming contract expirations
- Assist in on-boarding newly employed provider, off-boarding, development of processes and implementation.
- Locum provider coordination for privileging, orientation, shift scheduling and recruiter contact for practice
- Maintain and develop schedule for Hospitalist Department on Shift Admin
- Prepare and order all new materials/supplies for new providers (ie order personal pager, order lab coats, and business cards)
- Ensured timely distribution of incoming mail to enhance communication.
- Prepares and builds google excel spreadsheet for Hospitalist Department
- Coordinated open shift coverage by connecting with providers and locum companies.
- Maintains and updates google excel spreadsheet calendar for the Hospitalist Department. Tallies shift count on a monthly, quarterly, and yearly basis for providers. Ensures that count is current and up to date including ETO, sick, and FMLA.
Rehab Scheduler
St. Charles Health System
Bend, OR
01.2010 - 05.2014
- Served as resource for staffing applications in Paragon Resource Scheduler, coordinating therapist and patient schedules
- Scheduled new evaluations as ordered by the patient's physician
- Delivered feedback to therapists, management, and staff, enhancing communication and service delivery
- Provided interactive feedback to therapists, management, staff and department customers
- Scheduled new evaluations based on physician orders
- Performs office procedures (i.e., record and data management, phones, reception, filing, correspondence, cross-training)
- Kept accurate track of patients' appointments for insurance tracking and authorization
- Copied, logged, and scanned supporting documentation to maintain accurate records.
- Performs office procedures (i.e. record and data management, phones, reception, filing, correspondence, cross-training)
Office Administrative Assistant
Central Oregon Animal Hospital
Bend, OR
08.2007 - 07.2009
- Managed incoming and outgoing calls, accurately recording messages to ensure effective communication.
- Oversaw work orders and customer follow-ups, contributing to successful marketing campaigns and enhanced operational productivity.
- Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Cleaned and organized reception area to maintain company appearance standards.
- Executed general office duties, including answering multi-line phones and routing calls to appropriate staff, while also typing, proofreading, filing, sorting, and handling incoming and outgoing mail.
- Managed inventory levels for medications and supplies in pharmacy and ICU to ensure availability.
- Ordered medications and materials proactively when inventory levels were low to prevent shortages.
Manager
Santa Cruz Veterinary Hospital
Santa Cruz, CA
05.1999 - 12.2006
- Recruited and developed 5-6 employees for kennel department, enhancing team capability.
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.
- Supervised site investigations, reporting issues and escalating those requiring further assistance to ensure timely resolution.
- Performed required employee evaluations annually
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Processed Accounts Payable, Accounts Receivable, and payroll for entire corporation
Education
Bachelor of Science - Zoology And Pre-veterinary Medicine
Humboldt State University
Arcata, CA01-1996
Associate of Science - Veterinary Technology
Hartnell College
Salinas, CA01-2000
Skills
- Operations oversight
- Schedule creation
- Group coordination
- Independent multitasking
- Talent acquisition
- Document control
- Time optimization
- Decision support
- Customer-service oriented
- Personable and outgoing
Timeline
Business Operation Manager 1
St. Charles Health System
01.2022 - 07.2026
Coordinator
St. Charles Health System
01.2019 - 12.2021
Administrative Assistant
St. Charles Health System
05.2014 - 01.2019
Rehab Scheduler
St. Charles Health System
01.2010 - 05.2014
Office Administrative Assistant
Central Oregon Animal Hospital
08.2007 - 07.2009
Manager
Santa Cruz Veterinary Hospital
05.1999 - 12.2006
Associate of Science - Veterinary Technology
Hartnell College
Bachelor of Science - Zoology And Pre-veterinary Medicine
Humboldt State University