JENNIFER KNAUER
Romeoville,Illinois
Summary
Dependable professional with a strong track record in task completion across diverse environments. Proficient in office administration, manual labor, and equipment operation, ensuring a clean and organized workspace. Committed to safety and efficiency, with proven adaptability, and strong interpersonal skills. Experienced in management and supervision, capable of mastering new skills quickly, and working effectively both independently and as part of a team.
Overview
29
29
years of professional experience
Work History
Sanitation Supervisor
Great Kitchens Food Company
Romeoville, IL
01.2018 - Current
- Supervise and support up to 60 Sanitors in food manufacturing plant.
- Train employees to follow “7 Steps of Sanitation” and follow SSOPs for cleaning their assigned equipment.
- Responsible for scheduling employees and managing timekeeping for each in ADP system.
- Conduct daily pre-shift information and safety meetings.
- Order sanitation supplies and PPE and maintain inventory and organization of current stock.
- Create and maintain department records (MSS, PIC, PEC, SSOPs) following company, USDA, and BRC guidelines.
- Enforce GMP and PPE requirements and encourage a “safety first” mentality among the employees.
- Interview and hire employees, complete evaluations, provide constructive feedback, nominate Employee of the Month, issue disciplinary actions, and terminate employees as necessary.
- Member of Employee Morale Team and the Safety Committee.
- Maintain communication between the Sanitation department and other departments within the company as well as outside vendors to ensure the needs of the company and the team are met.
- Create and translate trainings into multiple languages to help all employees learn their assignments and company policies and to make sure safety information is clearly communicated and understood by all employees.
FSQA Lead
Great Kitchens Food Company
Romeoville, IL
02.2020 - 01.2024
- Lead in charge of scheduling, training, and supervising QA Line Technicians in food manufacturing plant.
- Enforce HACCP and follow BOM requirements throughout the entire production process.
- Daily prep of QA paperwork and daily verification of accuracy of previous day’s QA packets.
- Daily pre-operational inspections of production area and machinery.
- Work directly with USDA inspector to ensure safe and quality food production.
- Create forms based on given specifications for each food item.
- Plant-wide SSOP inspections daily.
- Create Maintenance and Sanitation work orders.
- Enforcement of GMPs for production employees.
- Report safety issues for the food and for the building.
- Contact customers who have reported complaints with our product.
- Fill in for QA Receiving clerk and for the Lab Technician as necessary.
- Member of Employee Morale Team and the Safety Committee.
Production Clerk
Great Kitchens Food Company
Romeoville, IL
06.2018 - 02.2020
- Ensured accuracy of all paperwork related to production activities.
- Utilized computer software programs such as Microsoft Office Suite or Enterprise Resource Planning systems.
- Assisted in the scheduling of personnel for production operations.
- Provided guidance and training to new employees regarding company policies and procedures.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Distributed work orders to departments.
Material Handler
Great Kitchens Food Company
Romeoville, IL
03.2018 - 06.2018
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Identified opportunities for process improvement in order to increase efficiency.
- Investigated discrepancies between inventory records and actual stock on hand.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Maintained accurate inventory records of all received items.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Reported any malfunctions or damages of material handling equipment promptly.
- Inspected materials for any damages or defects upon receipt.
- Assisted in training new material handlers on best practices and safety protocols.
- Collaborated with team members to ensure timely product distribution.
- Maintained cleanliness and organization of work area in compliance with safety standards.
General Labor, Production
Great Kitchens Food Company
Romeoville, IL
01.2018 - 03.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Trained for several roles, and recommended for early promotion due to abilities and work ethic.
Overnight Cashier/Front Desk Manager
Jewel Food Stores
Romeoville, IL
10.2015 - 01.2018
- Handled cash, credit, and debit transactions following company policies.
- Resolved customer complaints promptly and professionally during shifts.
- Greeted customers and provided friendly customer service.
- Maintained clean and organized checkout area for optimal customer experience.
- Closing duties, including verification and reconciliation of register drawers, daily accounting, count lottery money, etc.
- Processed customer transactions accurately and efficiently during overnight shifts.
- Processed returns and exchanges according to store policy.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Checked identification for customers purchasing age-restricted items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Community Support Manager
Little Friends, Inc
Naperville, IL
05.2013 - 02.2015
- Maintained regular contact with clients, including visiting clients' homes, assisting with medication management, shopping, budgeting, banking, and medical appointments.
- Completed required paperwork, including client budgeting, resident fire/emergency drills, employee evaluations, time sheets, medication error reports, etc.
- Supervised up to 16 program staff members assigned to group homes and individual clients.
- Implemented conflict resolution strategies and mediation to deescalate disputes and guide each party to a productive outcome.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
- Monitored team performance, including developing performance improvement plans, and recommending achievement awards.
- Served as a member of Socialites – a team of staff and clients working together to coordinate social gatherings and outings for agency clients.
School Bus Driver
First Student
Naperville, IL
10.2009 - 07.2011
- Ensured student safety during transportation to and from school.
- Conducted pre-trip inspections of bus equipment and safety features.
- Managed student behavior and maintained a positive riding environment.
- Adhered to traffic laws and company policies while driving routes.
- Addressed minor mechanical issues and reported major concerns to maintenance staff.
- Developed positive relationships with students through friendly interactions.
- Maintained order and discipline on bus to prevent accidents or injuries.
Residential Supervisor/Community Mental Health Worker
Cornerstone Services, Inc
Joliet, IL
08.1997 - 12.2006
- Assisted clients with personal hygiene, dressing, and medication management.
- Intervened in crisis situations to protect residents and others.
- Drove clients to and from their day programs, appointments, meetings, places of employment, and others as needed.
- Completed MRO billing according to state requirements.
- Provided counseling support, budgeting, and banking assistance to a caseload of up to 16 clients with mental illness.
- I taught daily living skills, such as cooking, cleaning, laundry, fire and weather safety, and medication management.
- MRO billing in accordance with state guidelines.
Education
High School Diploma - Joliet, IL
Joliet Central High School
Joliet, IL06-1995
Skills
- Purchase order management
- Appointment scheduling
- General office administration
- Office equipment operation
- Budget adherence
- Document filing
- Computer proficiency
- First aid and CPR certification
- Multilingual form translation
- Typing speed over 50 wpm
- Reading comprehension
- Written communication
- Telephone etiquette
- Friendly demeanor
- Reception duties
- Team leadership skills
- Quality assurance practices
- Hazard analysis and critical control points (HACCP)
- Employee training and development
- Conflict resolution strategies
- Shift scheduling management
- Continuous improvement initiatives
- Multitasking capabilities
- Verbal communication skills
- Hiring and onboarding processes
- Equipment inspection and maintenance
- Delegation techniques
- Safety program implementation
- GMP compliance oversight
- Troubleshooting expertise
- Lift operation skills
- Safety inspection procedures
- Performance evaluation methods
- Time management techniques
Volunteer Leadership
2022, Present, Board Member, Romeoville High School Band Boosters
Timeline
FSQA Lead
Great Kitchens Food Company
02.2020 - 01.2024
Production Clerk
Great Kitchens Food Company
06.2018 - 02.2020
Material Handler
Great Kitchens Food Company
03.2018 - 06.2018
General Labor, Production
Great Kitchens Food Company
01.2018 - 03.2018
Sanitation Supervisor
Great Kitchens Food Company
01.2018 - Current
Overnight Cashier/Front Desk Manager
Jewel Food Stores
10.2015 - 01.2018
Community Support Manager
Little Friends, Inc
05.2013 - 02.2015
School Bus Driver
First Student
10.2009 - 07.2011
Residential Supervisor/Community Mental Health Worker
Cornerstone Services, Inc
08.1997 - 12.2006
High School Diploma - Joliet, IL
Joliet Central High School