Jennifer Knorr
Putnam Valley,NY
Summary
Skilled Account Consultant with solid background in consulting and account management. Strong record of driving revenue growth, improving client satisfaction, and implementing innovative solutions to complex problems. Noteworthy strengths include analytical thinking, strategic planning, and teamwork. Prior roles demonstrate significant impact in enhancing operational efficiency and streamlining processes for improved performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Consultant
Savoy Associates
New York, NY
04.2023 - Current
- Account Consultant specializing in small group medical insurance
- Provided request for proposal quoting and rates for new business cases and renewals to assist clients in informed decision-making.
- Consult with clients to make recommendations based on client need and the best interest of the client.
- Managed client carrier transactions including enrollments, terminations, plan changes, and group updates to ensure seamless client experiences.
- Tracked renewals, audits, and new business submissions in VUE database and spreadsheets to maintain accurate client records.
- Scrub new business cases to ensure all information is accurately obtained and documented appropriately for submission to the carrier.
- Guided small group business groups in preparing required documentation for audit submission.
Associate Executive Director of Operations
Brightview Senior Living
Orangeburg, NY
11.2020 - 04.2023
- Operations leader for five luxury senior living communities within NY/CT region
- Interim Director of Operations for 144 apartment building (Sept 2021-May2022)
- Drove high customer satisfaction and cultivated a quality-oriented workforce, which was reflected in resident/family and staff satisfaction surveys during interim position.
- P&L responsibility with monthly analysis of financial variances to improve overall NOI.
- Sales leader with achieved average occupancy of 95%
- Adapted building locations to enhance team member training and meet departmental needs.
- Champion of associate satisfaction committee and implementation of onboarding and new hire process to meet retention goals.
- Coordinated recruitment for department directors and front-line associates to strengthen operational leadership.
- Ensured compliance with rigorous NYS department of health regulations across health and wellness, maintenance operations, culinary services, and business office.
Executive Director/ Director of Operations
Atria Senior Living
Glen Cove, NY
08.2019 - 11.2020
- Operations and Sales leader for 80 apartment assisted living community.
- Achieved 30% increase in average occupancy from 8/2019-2/2020.
- P&L responsibility and completion of monthly variance reports to diagnose areas of opportunity to increase NOI.
- Recruited department directors and front-line staff to meet consumer needs.
- Led training initiatives on infection control protocols and CDC guidelines for COVID-19 compliance.
- Provided personal protective equipment to all team members and residents during COVID-19 pandemic.
- Established on-site COVID-19 testing centers for residents and staff to provide necessary health services.
Assistant Executive Director of Operations
Atria Senior Living
Stamford, CT
04.2018 - 08.2019
- Managed daily operations for 158 apartment luxury senior living community to support the needs of independent, assisted living and memory care residents and their families.
- Leader of large-scale construction and renovation project to include several phases over the course of 2 years for 16 story building. Renovation included all 158 apartments, newly designed memory care neighborhood, common area renovation into two penthouse suites and elevator, lobby, and hallway refurbishing.
- Liaison of company headquarters, construction team and residents of community to advise best approaches, timeline of project to ensure efficiency.
- Informed residents and families about project timelines and service disruptions to maintain transparency and manage expectations.
- Assumed role of director of operations during travel assignments, ensuring continuity of leadership and operational oversight.
- Sales leader with success in increasing average occupancy by 15%
Director of Social Services
Atria Senior Living
Stamford, CT
03.2017 - 04.2018
- Coordinated implementation and delivery of social service and case management for 158 residents, ensuring comprehensive support and compliance.
- Expert advisor and support system for residents and families during move in process.
- Conducted orientation for new residents and managed paperwork for community admission.
- Detailed follow through on paperwork and case management needs in accordance with state regulations.
- Facilitated tours for potential clients and organized marketing events to enhance community visibility and engagement.
Memory Care Director
Atria Senior Living
Briarcliff Manor, NY
11.2015 - 03.2017
- Dementia expert, leader, and coach for team of 20 staff
- Sales and marketing leader for community with proven results and average occupancy of 100%
- Successfully obtained score of 100% on unannounced, rigorous quality enhancement review of all systems to ensure compliance with NYSDOH regulations.
- Delivered dementia training and team-building initiatives, improving retention of front line associates and fostering positive workplace culture.
- Coordinated recruitment efforts, ensuring adequate staffing of caregivers and activity professionals to maintain quality care.
- Led support groups and educational sessions for prospective clients and current family members, enhancing community engagement and support.
- Detailed review of case management and resident records to ensure accuracy and completion.
Education
Bachelor of Science - Human Services, Gerontology
University of Hartford
05-2013
Skills
- Familiarity with insurance portals
Software navigation skills
Client service tools
Support and engagement solutions - Familiarity with insurance portalsSoftware navigation skillsClient service toolsSupport and engagement solutions
- SalesForce
- Customer relationship management
- CRM software proficiency
- Insurance compliance
- Financial analysis
- Data tracking
- Microsoft Excel
- Microsoft 365 (Outlook)
- Scheduling coordination
- Expense reporting tools
- Property management tools
- Project management
- Team leadership
- Effective communication
- Administrative support
Certification
- NY Life Health and Accident License, 07/01/23
- Certified Dementia Practitioner (CDP)
Timeline
Account Consultant
Savoy Associates
04.2023 - Current
Associate Executive Director of Operations
Brightview Senior Living
11.2020 - 04.2023
Executive Director/ Director of Operations
Atria Senior Living
08.2019 - 11.2020
Assistant Executive Director of Operations
Atria Senior Living
04.2018 - 08.2019
Director of Social Services
Atria Senior Living
03.2017 - 04.2018
Memory Care Director
Atria Senior Living
11.2015 - 03.2017
Bachelor of Science - Human Services, Gerontology
University of Hartford