JENNIFER KOCHICK
STILLWATER,OK
Summary
Small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Seeking a part time position.
Overview
7
7
years of professional experience
Work History
Owner/Manager
Hangar 1 Flight Center
Stillwater, OK
07.2018 - 06.2024
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Reviewed legal documents related to business operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Boarding/Daycare Manager
Trinity Veterinary Hospital
Stillwater, OK
06.2017 - 07.2018
- Responded promptly to client inquiries via phone or email regarding services offered at the daycare.
- Scheduled appointments for boarding dogs according to availability and requested dates.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
- Maintained accurate records of each dog's health status and medical history while they were in our care.
- Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
- Organized daily activities for the dogs, including playtime, walks, grooming, feeding, and naptime.
Education
High School Diploma -
Enid High School
Enid, OK05-2004
Skills
- Strong communication skills
- Strong time management
- Strong work ethic
- Responsible and reliable
- Computer-literate
- Detail-oriented
- Self-starter
- Cash handling accuracy
- Excellent multi-tasker
- Client Service
- Staff hiring
- Staff Management
References
References available upon request.
Timeline
Owner/Manager
Hangar 1 Flight Center
07.2018 - 06.2024
Boarding/Daycare Manager
Trinity Veterinary Hospital
06.2017 - 07.2018
High School Diploma -
Enid High School
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