Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jennifer Koenigs

Fond du Lac,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Specialty Sales Lead

Target
08.2019 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Identified and analyzed key competitors and related products.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Manage an team of 30 people

Service and Engagement Lead

Target
08.2019 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Managed an team of about 40 people

Food Service Worker

Aramark
10.2017 - 03.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service

Education

High School Diploma -

Fond Du Lac High School
Fond Du Lac, WI
06.2005

Skills

  • Multitasker
  • Organized
  • Hiring Procedures
  • Inventory Control
  • Maintaining Clean Work Areas
  • New Hire Training
  • Staff Management
  • POS Transactions
  • Policy and Procedure Enforcement

Hobbies

Love going to the lake or beach and enjoy the water with my family. We cook out. Love shopping and finding cute things that I can decorate with.

Love finding new and cute projects that I can make.

Timeline

Specialty Sales Lead

Target
08.2019 - Current

Service and Engagement Lead

Target
08.2019 - 06.2023

Food Service Worker

Aramark
10.2017 - 03.2019

High School Diploma -

Fond Du Lac High School

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Jennifer Koenigs