Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Kollhoff

Easton,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Manager Quality/M&P/Process

AT&T
01.2017 - 01.2023
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Improved quality processes for increased efficiency and effectiveness.

Manager Quality/M&P/Process - DNCC

AT&T
04.2015 - 12.2016
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Executive Assistant to the Vice President

AT&T
05.2001 - 03.2015
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events and worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Senior Records Clerk

AT&T
01.1998 - 04.2001
  • Updated records with new information.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
  • Followed confidentially regulations to maintain privacy.

Education

High School Diploma -

Ridge High School
Basking Ridge, NJ
08.1994

Skills

  • Client Rapport-Building
  • User Acceptance Testing (UAT)
  • Document Management
  • Excellent Researching Skills
  • SOP Development
  • Corporate Presentations
  • Inspection Processes
  • Documentation Control
  • Operational Improvements
  • SOP Review
  • Status Updates
  • Problem-Solving Ability

Timeline

Manager Quality/M&P/Process

AT&T
01.2017 - 01.2023

Manager Quality/M&P/Process - DNCC

AT&T
04.2015 - 12.2016

Executive Assistant to the Vice President

AT&T
05.2001 - 03.2015

Senior Records Clerk

AT&T
01.1998 - 04.2001

High School Diploma -

Ridge High School

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Jennifer Kollhoff