Jennifer Koss

Leading enterprise change, value governance, and adoption strategy and delivery for enterprise digital & AI capability, partnering with senior leaders to align emerging technology investments to business priorities and measurable outcomes.

• Govern a $100M+ enterprise portfolio spanning 100+ use cases, improving prioritization, aligning stakeholders, and doubling measured value outcomes through KPI-based governance.
• Established enterprise customer success capability integrating change management and AI value governance, facilitating adoption and benefit realization across distributed teams.
• Partnering with executive sponsors and Champions to define portfolio direction, establish success measures, and support investment decisions through structured governance and transparent reporting.
• Developed structured adoption-driven value model and playbook, training teams on readiness assessments, stakeholder alignment, success metric definition, and value tracking.
• Standardized change delivery with AI Change Playbook, grass-roots change network, and self-service enablement portal, decreasing OCM resourcing requests by 25%.
• Leading a global cross-functional community of practice of 10+ change practitioners, enabling enterprise teams to operationalize digital and AI OCM delivery; Served as a core member of the Hyperautomation Program recognized with Medtronic’s 2025 CIO Award.

Partnered with global stakeholders to define personas, channel strategy, and engagement KPIs that supported adoption across diverse internal and external user groups.

• Equipped program leaders with targeted upskilling and standardized communication assets, ensuring consistent execution prior to launch.
• Developed and operationalized stakeholder alignment and readiness strategy, enhancing global adoption in a matrixed environment.

Led enterprise change strategy and people readiness delivery for business-critical transformation programs across IT, quality, operations, and analytics, supporting global audiences of 300 to 25,000 employees.

• Designed and executed change strategies for Oracle PLM, SAP, and Power BI initiatives, creating audience-specific communications, learning, and adoption plans that enhanced business readiness.
• Partnered with program and executive leaders to conduct impact assessments, readiness reviews, and stakeholder alignment, enabling effective mitigation planning and successful implementation.
• Built enterprise change channels and support resources to centralize communications, training, and access processes, improving end-user support for globally distributed teams.
• Received the FY2023 Star of Excellence for performance supporting the CAPA Transformation.

• Implemented change strategy including stakeholder analysis, leadership engagement, change impact assessment, executive communications, and adoption measurement for a 10,000+ employee global rollout.
• Led end-to-end change and communication strategy for global Salesforce CRM deployment, coordinating execution across 20+ deployment and regional communication leads and ensuring effective transition for 10,000+ employees.
• Established and deployed Communication and Change Management playbook, enhancing consistency of execution across regions and deployment teams during global pandemic.

• Designed and implemented an enterprise intake and prioritization model that generated a $250M+ transformation pipeline, strengthening executive decision-making, funding alignment, and portfolio governance across Finance and IT.
• Led portfolio and organizational change management for ERP-enabled transformation across Finance and IT, with responsibility for readiness, executive alignment, and value realization.
• Developed change strategy for SAP MM, finance digital transformation, and workforce transition initiatives, aligning plans with business priorities and enterprise outcomes.
• Partnered with CFO and CIO leadership to align transformation priorities to enterprise strategy, establish governance mechanisms, and improve visibility into value realization.
• Designed and implemented global readiness programs that included impact assessments, sponsor coaching, business commitment mapping, skill assessments, and learning journey design to enhance organizational preparedness.
• Created and led cross-functional Portfolio Leader Network, resulting in accelerated savings of $9.2M across twelve initiatives.

• Led finance transformation and automation initiatives, managing 15 engineers and contractors to enhance operational efficiency through analytics and self-service solutions.
• Achieved $2M+ in recurring annual savings and a 35% net reduction in manual processes through disciplined intake prioritization and delivery governance.
• Led deployment of ServiceNow shared services intake platform, conducting stakeholder assessment, impact analysis, and implementing onboarding and learning strategy for enterprise adoption.
• Recognized with the Finance Operations VP Award for leadership in enterprise transformation.

• Led three international SAP releases and global learning programs for 500+ users, facilitating finance transformation implementations that ensured compliance and operational efficiency.
• Delivered SAP finance process design and implementation workstreams that improved financial controls and supported global operations, generating $5.5M recurring net benefit.
• Promoted through SAP finance transformation roles, leading international implementations, user readiness, process design, and enterprise adoption initiatives to enhance global business environments.