Professional Summary
Overview
Work History
Education
Skills
Timeline

Jennifer Kranitz

DPSS TAMD Switchboard and Pender Dept.
Morongo Valley,CA
24
years of professional experience

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Work History

Office Assistant III

4 Years 1 Month
DPSS TAMD Switchboard and Pender Dept. | 07.2022 - Current

Coordinated vehicle scheduling and dispatching to enhance fleet operational effectiveness. Prepared regular and special reports on vehicle status and performance. Oversaw comprehensive vehicle management tasks to ensure operational efficiency.

Conducted live scan fingerprinting procedures for background checks, ensuring compliance with regulatory standards.

Performed file clearance research to expedite application processing and support timely decision-making.

Managed diverse special projects, ensuring alignment with organizational goals and timely delivery of outcomes.

Eligibility Technician I – II

3 Months
DPSS TAMD, Medi-Cal (Medi-Caid) and CalFresh (Food Stamps) | 04.2022 - 07.2022

Interviewed applicants to verify data accuracy and clarify application details, ensuring eligibility for programs.

Reviewed client documentation to ensure compliance with program requirements and assess eligibility.

Collected financial information on income properties to determine eligibility and inform decision-making.

Advised clients on program rules, benefits, and application procedures to ensure understanding and compliance.

Resolved discrepancies in applications through calls, correspondence, or interviews.

Tracked pending applications for deadline compliance, coordinating follow-ups to streamline processing.

Safeguarded personal identifiable information (PII) to ensure client confidentiality during data handling. to maintain confidentiality throughout processes.

Built strong relationships with staff and management to facilitate teamwork.

Customer Service Representative

8 Months
InSync Staffing | 10.2020 - 06.2021

Liaised between agents and carriers to enhance communication efficiency.

Filed lost or damaged freight claims with carriers, updating database with resolution details.

Created and updated reports for agents and executives, including daily plant and inventory metrics.

Provided clerical support during temporary assignments to ensure operational continuity.

Operated business office equipment to maintain efficient workflow.

Sorted and distributed incoming mail to designated staff members.

Visitor Service Representative

1 Month
Prisma Health – Patewood | 09.2020 - 10.2020

Guided patrons in locating specific doctors' offices to enhance service accessibility.

Monitored temperatures of patrons and patients to ensure compliance with safety protocols.

Supplied hand sanitizer and masks to support adherence to health guidelines.

Distributed hand sanitizer and masks to promote adherence to health guidelines.

Eligibility Technician I – II

4 Years 7 Months
DPSS TAMD, Medi-Cal (Medi-Caid), CalFresh (Food Stamps), and GA/GR (General Assistance/Relief) | 12.2015 - 07.2020

Reviewed client documentation for compliance with program requirements and assessed eligibility outcomes.

Conducted applicant interviews to verify data accuracy and clarify application details, enhancing overall eligibility assessment process.

Collected financial information on income properties for eligibility assessments.

Provided guidance on program rules, benefits, and application procedures to clients.

Resolved application discrepancies through effective communication via calls, correspondence, or interviews, ensuring accurate and timely processing.

Monitored pending applications for compliance with deadlines, coordinating follow-ups to expedite resolution and improve service delivery.

Safeguarded personal identifiable information (PII) to ensure confidentiality. to maintain confidentiality throughout processes.

Developed strong relationships with staff and management to improve teamwork. with staff and management to enhance collaboration.

Office Assistant III

10 Months
DPSS APS/IHSS | 01.2015 - 11.2015

Managed a diverse caseload of providers and caregivers, ensuring their needs were met.

Organized and led provider orientations to enhance onboarding experience and integration into the team.

DSR (Designated Safety Representative) - Conducted monthly safety inspections to ensure compliance with regulations. Facilitated safety meetings to promote awareness and training among staff. Updated safety documentation, including MSDS, evacuation plans, and IIP. Collaborated with supervisors during evacuation drills to reinforce preparedness procedures.

Coordinated vehicle scheduling and dispatching to enhance fleet operations, while preparing regular and special reports on vehicle status and performance.

Office Assistant II

2 Years
DPSS TAMD Reception and Switchboard | 12.2012 - 12.2014

Managed front desk operations and greeted visitors warmly.

Operated multi-line phone system to route incoming calls.

Answered inquiries from clients regarding their applications, status updates and general questions about the process.

Assisted with data entry and updated office databases regularly.

Maintained organized filing system for confidential documents.

Office Assistant II

6 Years 11 Months
DPSS GAIN/WTW (Welfare to Work) | 12.2005 - 11.2012

Managed front desk operations and greeted visitors warmly.

Operated multi-line phone system to route incoming calls.

Scheduled appointments for WTW Orientation efficiently.

Distributed WTW vouchers, bus passes, and gas cards to clients.

Compiled and organized reports on WTW vouchers, bus passes, and gas cards to support client assistance programs.

Managed vehicle scheduling and dispatching to ensure timely transportation services.

Prepared regular and special reports on vehicle status and performance to inform operational decisions. Oversaw comprehensive vehicle management tasks to ensure operational efficiency.

Ensured supply inventory was monitored and replenished timely.

Receptionist/Office Manager

3 Years 4 Months
Crosby Accounting | 08.2002 - 12.2005

Managed multiple phone lines, ensuring timely responses and effective communication.

Coordinated client appointments, enhancing time management for office operations.

Streamlined filing system, increasing document accessibility and retrieval speed.

Performed precise alphanumeric data entry for meticulous record-keeping.

Processed accounts payable and receivable with attention to detail.

Assisted in preparing financial documents for client meetings, ensuring accuracy.

Education

No Degree - Accounting

College of The Desert | Palm Desert, CA

Associate of Science - Business Administration

National University | La Jolla, CA | 06-2028

Skills

Documentation and reporting
Positive attitude
Time management
Data entry
Report generation
Filing and data archiving
Typing speed 55 wpm
Customer service
Mail processing
Dedicated team player

Timeline

Office Assistant III

DPSS TAMD Switchboard and Pender Dept.
07.2022 - CurrentRead More

Eligibility Technician I – II

DPSS TAMD, Medi-Cal (Medi-Caid) and CalFresh (Food Stamps)
04.2022 - 07.2022Read More

Customer Service Representative

InSync Staffing
10.2020 - 06.2021Read More

Visitor Service Representative

Prisma Health – Patewood
09.2020 - 10.2020Read More

Eligibility Technician I – II

DPSS TAMD, Medi-Cal (Medi-Caid), CalFresh (Food Stamps), and GA/GR (General Assistance/Relief)
12.2015 - 07.2020Read More

Office Assistant III

DPSS APS/IHSS
01.2015 - 11.2015Read More

Office Assistant II

DPSS TAMD Reception and Switchboard
12.2012 - 12.2014Read More

Office Assistant II

DPSS GAIN/WTW (Welfare to Work)
12.2005 - 11.2012Read More

Receptionist/Office Manager

Crosby Accounting
08.2002 - 12.2005Read More

College of The Desert

No Degree from Accounting
Read More

National University

Associate of Science from Business Administration
Read More
Jennifer Kranitz