in learning the health aspect of the job and benefits
Jennifer Krueger
Sturgeon Bay,WI
Summary
Dynamic Front Desk Manager at Glidden Lodge Beach Resort with a proven track record in dispute resolution and team leadership. Expert in enhancing guest satisfaction through clear communication and efficient operations. Recognized for streamlining processes and fostering a supportive environment, ensuring optimal service delivery and memorable experiences for all guests. Great customer service skills answering the phone and scheduling experience.
Overview
6
6
years of professional experience
Work History
Front Desk Concierge
The Landing Resort
04.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Front Desk Manager
Glidden Lodge Beach Resort
05.2019 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certificate - Early Childhood Care And Education
College of Lake County
Grayslake, IL06-1995
High School Diploma -
Washington Island, High School
Washington Island, Wisconsin06-1993
Skills
- Supportive Team Player
- Dispute Resolution
- Clear and Concise Communication
- Transportation coordination
- Strong multitasking
- Team player attitude
Interests
Timeline
Front Desk Concierge
The Landing Resort
04.2024 - Current
Front Desk Manager
Glidden Lodge Beach Resort
05.2019 - 04.2024
Certificate - Early Childhood Care And Education
College of Lake County
High School Diploma -
Washington Island, High School
Similar Profiles
Celeste AlfieriCeleste Alfieri
Housekeeper at The Landing ResortHousekeeper at The Landing Resort
Marvin TheilmannMarvin Theilmann
Laundry at The Landing ResortLaundry at The Landing Resort
Mihkel NaaberMihkel Naaber
MAINTENANCE at The Landing ResortMAINTENANCE at The Landing Resort