Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Kurnat

New Port Richey,FL

Summary

Results-driven manager with over a decade of experience in the service industry. Known for boosting productivity and operational efficiency. Specializes in strategic planning and team leadership to ensure smooth project completion. Exceptional communication and problem-solving abilities facilitate successful collaboration, whether working independently or within a team. Dedicated to driving ongoing improvement and reaching organizational objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Kickin Wingz
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Senior Service Advocate

CVS/Aetna
02.2025 - 05.2025
  • Acted as a liaison between clients and various departments within the company; ensured all parties were informed and aligned on pertinent matters.
  • Conducted in-depth research on complex problems to bring about satisfactory resolutions.
  • Applied advanced computer and customer service skills to develop successful solutions to concerns.
  • Helped members with their health insurance needs and coverage.
  • Used multiple computer systems while on the phone with the members.
  • Answered up to 40 telephone calls per day from company plan members.
  • Facilitated communication between clients and other service providers.

Manager

Tijuana Flats
04.2016 - 02.2025
  • Supervise team's performance each day to maintain efficient shift execution.
  • Documented tracked labor and sales metrics consistently.
  • Utilized Microsoft applications to document inventory counts, labor tracking, and food truck orders.
  • Provide daily guest support, establishing strong connections.
  • Directed teams in the front and back of house for optimal restaurant functionality.
  • Coordinated job interviews for new hires.
  • Managed weekly staff scheduling.
  • Provided solutions for guest queries using multiple resources.
  • Participated in local marketing efforts to increase sales.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Accomplished multiple tasks within established timeframes.

Associate

Panera Bread
02.2013 - 08.2015
  • Operated cash register to process payments from customers.
  • Trained new employees on operating procedures, product knowledge and customer service techniques.
  • Delivered outstanding customer service, resolved issues regularly, ensured adherence to food safety standards.
  • Restocked food, utensils and supplies throughout each shift.
  • Served customers by phone to take orders and answer product or service questions.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Executed proper techniques when preparing menu item ingredients.
  • Adhered to regulatory standards regarding safe and sanitary food prep.

Education

High School Diploma -

Pinellas Technical College
03.2022

Skills

  • Proficient in Microsoft Software Tools
  • Team Leadership
  • Skill Development Training
  • Sales Enhancement
  • Safety Protocols
  • Conducting Evaluations
  • Customer Engagement
  • Employee scheduling
  • Strategic Problem Resolution
  • Responsive to Change
  • Teamwork and collaboration
  • Marketing
  • Proficient in POS Systems
  • Team Development
  • Suggestive selling
  • Cash handling

Certification

  • Serve-safe

Timeline

Server

Kickin Wingz
06.2025 - Current

Senior Service Advocate

CVS/Aetna
02.2025 - 05.2025

Manager

Tijuana Flats
04.2016 - 02.2025

Associate

Panera Bread
02.2013 - 08.2015

High School Diploma -

Pinellas Technical College

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