JENNIFER KYSER
Osseo,MI
Summary
With a keen eye for detail and a drive for excellence, harnessed exceptional time management to process 300 banking transactions daily, smashing cross-selling goals by 300%. Led team to new heights, and nurtured client relationships to build trust and loyalty. As Retail Manager at Moscow General Store, implemented initiatives that spiked sales by 10%, slashed costs by 15%, and fostered a positive work environment that uplifted morale and reduced staff turnover. At the helm of JennEffects as Owner/Graphic Designer, Crafted custom graphics that surged revenues by 28% and skyrocketed site conversion rates by 159% in one year. Twenty-year journey marked by unwavering integrity, versatility, creative problem-solving, and a steadfast dedication to boosting culture strength and delivering customer-centric excellence.
Overview
19
19
years of professional experience
Work History
Retail Manager
Moscow General Store
2005.03 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Fostered collaborative workplace culture boosting moral, improving staff retention
- Completed daily paperwork and computer entry of sales data , verified cash drawers, deposits, safe and ATM
- Streamlined operational processes through efficient scheduling and task delegation.
- Analyzed sales data to identify trends, adjusted inventory levels, negotiated more favorable terms with vendors, overhauled store layout and product placement all maximizing revenue by 10% and lowering cost by 15.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Specialist
American 1 Credit Union
2023.05 - 2024.05
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accuracy
- Achieved or exceeded company sales quotas by 300%
- Audit teller drawers, vault, and ATMs, and complete teller buy/sell tickets
- Promoted atmosphere that was welcoming by promptly greeting customers and addressing them by name when possible.
- Fraud detection and implementation of risk assessment protocols
- Handled calls for immediate financial assistance and conducted cold calls
- Set up new customer accounts and updated existing profiles.
- Managed multiple accounts simultaneously, demonstrating organizational skills and attention to detail.
- Mentored junior team members, offering guidance and support for their professional growth and reinforcing team culture
- Developed training material for Account Specialists, to boost cross-selling results
- Took ownership of unresolved issues, served as liaison between members and other departments, and followed through to resolution gaining trust and confidence and improving customer retention
Graphic Design/Shop Owner
JennEffects
2019.03 - 2023.12
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Strengthened company reputation by exceeding customer expectations
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating proactive approach increasing revenue 28% in one year
- Supplied Moscow Township and Hillsdale County with diverse materials for community initiatives and political advertisement
Education
Diploma - General Studies
Big Rapids High School
Big Rapids, MI06.1998
Skills
- Integrity and Loyalty
- Customer Service and Retention
- Cash Management
- Store Operations
- Inventory Control and Loss Prevention
- Professionalism and Courtesy
- Analytical Thinking Abilities
- Compliance Awareness
- Active Listening
- Data Entry
- Problem Resolutions
- Needs Assessment
Career Statement
I aspire to commit to a role that sparks positive change via community outreach, diversity, inclusion, and engagement. I am motivated by the desire to connect people, resources, and opportunities-fostering supportive environments that encourage social cohesion and well-being. In my work, I aim to listen, learn, and elevate the voices of underrepresented communities or individuals, ensuring equitable access to the necessary tools and support for success. By merging my professional skills with my driving passion, I endeavor to create a lasting impact by contributing to initiatives that bring joy to those in need, that resonates far beyond my professional journey.
References
- Valenishia Fletcher, AMERICAN 1 CREDIT UNION, Valineshiawesson@outlook.com, (270) 320-8099
- Venee Rodgers, MOSCOW GENERAL STORE, Vdrodgers@yahoo.com, (517) 688-9783
- Bill Petrie, MOSCOW TOWNSHIP SUPERVISOR, wjpetrie@yahoo.com, (517) 740-8541
- Don Thompson, JACKSON COUNTY DEPARTMENT OF TRANSPORTATION, donthompson@yahoo.com, (517) 398-0179
Timeline
Account Specialist
American 1 Credit Union
2023.05 - 2024.05
Graphic Design/Shop Owner
JennEffects
2019.03 - 2023.12
Retail Manager
Moscow General Store
2005.03 - Current
Diploma - General Studies
Big Rapids High School
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