Toni Wahlen
Osseo,MI
Summary
Committed to thorough, individualized care and compassion for people with needs. Building strong working relationships with outside agencies to ensure each individual receives the maximum benefits available.
Overview
8
8
years of professional experience
Work History
Resident Care Coordinator
Lake View Terrace Memory Care
Lake Havasu City, AZ
11.2017 - 12.2021
- Evaluated residents needs in order to develop individual service plans, monitoring for changes in condition and updating service plans as needed in compliance with state regulations.
- Provided detailed chart notes for other for each resident. Documenting changes in condition, communication with outside agencies, changes or updates in medications, and family communication.
- Successfully built relationships with outside agencies; such as, but not limited to, primary care physicians, hospice, and state/local case managers.
- Communicate the needs of residents to families during care conferences. Educating families on current facility procedures, medical diagnoses and best course of action.
- Advocated needs of residents to outside agencies, ensuring each received the care necessary in a timely manner.
- Monitored caregivers for compliance with established service plans to ensure quality resident care.
- Created caregiver staff schedules. Interviewed potential caregivers, hired qualified candidates, and completed caregiver performance reviews. Facilitated all new hire orientation.
- Audited accuracy and timeliness of incident reports; coaching/educating care givers as needed.
Domestic Violence Advocate
Community Referral Agency
Milltown, WI
09.2005 - 12.2009
- Provided intake services to survivors to obtain key information for case planning and management.
- Evaluated cognitive abilities along with physical and emotional needs of survivors to determine appropriate interventions.
- Provided case notes with up to date and accurate records of communication with survivors; along with any changes or outside agency contact. Entering information into data base as required for grant funding.
- Participated in the Coordinated Community Response Team of Polk and Burnett Counties. Working with outside agencies to promote awareness and education.
- Successful built a working relationship with community leaders in order to advance into areas with speaking engagements, candle light vigils, tree planting ceremonies, and walks to honor victims of domestic abuse.
- Visited individuals in homes and attended group meetings to provide information on agency services.
- Secured housing, medical care, and employment for survivors by collaborating with various community agencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Science - Nursing
Century College
White Bear Lake, MN12.2013
Associate of Arts -
Century College
White Bear Lake, MN05.2011
Skills
- Policy and Program Development
- Observation Documentation
- Case Management
- Employee Work Scheduling
Timeline
Resident Care Coordinator
Lake View Terrace Memory Care
11.2017 - 12.2021
Domestic Violence Advocate
Community Referral Agency
09.2005 - 12.2009
Associate of Science - Nursing
Century College
Associate of Arts -
Century College
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