Eyerusalam Tesfaselassie
Seattle,WA
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Compassionate Resident Care Coordinator with experience in overseeing daily operations in residential care facilities, ensuring optimal levels of patient care and comfort. Strengths include developing individualized care plans, coordinating healthcare services with a multidisciplinary team, and maintaining accurate records. Previous work has resulted in improved patient satisfaction rates and streamlined processes within the facility.
Patient Resident Care Coordinator comfortable working long hours under high levels of stress to deliver outstanding, passionate, and accommodating care. Personable and energetic with skill to cultivate patient relationships through deep communication.
Organized Resident Care Coordinator with experience working on a team of nurses. Quick-thinking, yet patient coordinator, with innovative care ideas, meticulous eye for details and commitment to cultivating relationships with everyone around.
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Compassionate Resident Care Coordinator known for high productivity and efficient task completion. Skilled in patient care management, staff supervision, and regulatory compliance. Excel in communication, empathy, and problem-solving to enhance resident satisfaction and team effectiveness. Ready to leverage these skills to contribute positively to healthcare teams and improve overall resident well-being.
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Resident Care Coordinator
Emerald City Senior living
Seattle, WA
05.2019 - 12.2024
- Developed and implemented resident care plans to meet individual needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Utilized established patient identification methods when providing direct care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Organized games and other activities to engage clients and offer mental stimulation.
- Recruited, hired and trained new medical and facility staff.
- Recorded patient conditions and vital signs before and after medical operations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored infection control procedures to verify facility-wide health and safety.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Monitored residents' medical records and documented changes in condition or behavior.
- Participated in continuing education programs related to aging process and gerontology topics.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Assisted physicians with treatments orders when necessary.
- Provided close monitoring and observation of at-risk patients.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained records management system to process personnel information and produce reports.
- Managed medication administration program for residents according to physician orders.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
Resident Coordinator
Downtown emergency shelter center
Seattle, WA
02.2021 - 12.2023
- Monitored budget allocations for resident-related activities such as repairs or community events.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Maintained detailed records of resident interactions, incidents, and program attendance.
- Accompanied and supervised students during meals.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Assisted in resolving conflicts between tenants and landlords.
- Facilitated communication between residents and their representatives in city council meetings.
- Advised property owners on how to comply with applicable laws and regulations.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Answered telephones and routed calls or delivered messages.
- Evaluated the effectiveness of residence life programs and implemented improvements based on feedback.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Conducted regular rounds to keep residents and areas safe and secure.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Developed and deepened relationships with residents and fellow staff.
Resident Care Coordinator
Senior service of America
Seattle, WA
07.2016 - 12.2019
- Developed and implemented resident care plans to meet individual needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Medication Aide
Senior service of America
Seattle, WA
11.2009 - 12.2012
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Turned and repositioned bedridden patients to prevent bedsores.
- Maintained confidentiality when dealing with sensitive information related to residents' medical history and treatments received.
- Instructed patients on self-administration of medications as prescribed by physician.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Developed individualized plans of care based on assessments of patient's needs.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided education to families about proper use and side effects associated with medications.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Completed continuing education to stay updated on medication administration practices.
- Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Managed inventory control systems for drug supplies within facility.
- Educated patients on medication purposes, dosages, and potential side effects.
- Monitored patient vital signs and responded to emergencies as needed.
- Assisted nursing staff with medication administration and documentation.
- Participated in monthly meetings with health care team to discuss current resident status and plan future interventions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Caregiver
For life home care
Seattle, WA
02.2006 - 12.2008
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Followed safe lifting and transferring techniques to transport residents.
- Contributed to case reviews of client status and progress.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained detailed records of services performed on clients.
- Improved patient outlook and daily living through compassionate care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Supported bathing, dressing and personal care needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Followed care plan and directions to administer medications.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored health and well-being of clients and reported significant health changes.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted with meal planning to meet nutritional plans.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Drove clients to doctors' appointments and social outings.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Accompanied clients to social events such as movies or plays.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Coordinated transportation services for clients when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support to clients during difficult times.
Education
High School Diploma -
Robert High School
Jacksonville Fl05-2004
Skills
- Patient care plans
- Medication administration
- Regulatory compliance
- Infection control
- Record management
- Crisis intervention
- Program evaluation
- Staff training
- Budget management
- Interdepartmental communication
- Effective communication
- Problem solving
- Team collaboration
- Emotional support
- Leadership development
- Medical terminology
- HIPAA
- Staff training and development
- Charting master
- Budgeting and finance
- Healthcare regulations
- Billing and payment processing
- Cerner medical charting expert
- Care planning
- First aid and CPR
- Resident documentation
- Clinical assessment
- Strong leadership
- CPR certified
- Encoder pro expert
- Laundry processing
- Vital signs monitoring
- Meal preparation
- Patient transportation
- Mental health care
Timeline
Resident Coordinator
Downtown emergency shelter center
02.2021 - 12.2023
Resident Care Coordinator
Emerald City Senior living
05.2019 - 12.2024
Resident Care Coordinator
Senior service of America
07.2016 - 12.2019
Lead Medication Aide
Senior service of America
11.2009 - 12.2012
Caregiver
For life home care
02.2006 - 12.2008
High School Diploma -
Robert High School