SYLVIA PRESTON
Ocoee,FL
Summary
Patient Business Representative with background in hospital and healthcare settings. Experience includes facilitating patient admissions, handling billing and insurance matters, and coordinating with medical teams to ensure seamless care delivery. Strengths include strong interpersonal skills, problem-solving abilities, and knowledge of medical coding. Have contributed to improving patient satisfaction by streamlining administrative processes in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Pro medica
Winter Garden, Florida
07.2025 - Current
- Assessed residents' health status, functional abilities, and need for assistance.
- Developed and implemented resident care plans to meet individual needs.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
Patient Business Representative
Advent Health
Orlando, USA
07.2024 - 06.2025
- Managed patient scheduling and appointment coordination for a busy medical practice
- Effectively communicated with patients to gather necessary information and ensure accurate recordkeeping
- Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care
- Implemented a streamlined system for managing patient records, resulting in improved efficiency and reduced errors
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively
Customer Service Rep
Brevard Health Alliance
Rockledge, Florida
11.2021 - 07.2024
- Answer calls from patients, determine nature and purpose of phone call
- Provides information about establishment
- Schedule appointments, review appointment date, time, location, and provider name with caller.
- Make calls to reschedule appointments when necessary
- Takes ownership and represents Brevard Health Alliance's mission and organizational goals established by the executive committee.
Patient Service Rep
Brevard Health Alliance
Rockledge, Florida
08.2022 - 07.2024
Patient Advocate
Health First Insurance Company
, USA
10.2016 - 05.2021
- Interacting by phone with customers in response to inquiries, their health coverage.
- Transferring calls from members to, Enrollment, Provider Services, Claims, Medical Management, etc.
- Following-up on customer inquiries and complaints that have not been resolved.
- Performing research on billing inquiries and claims to provide payment and refunds.
- Acting as a liaison between the member and various departments to address concerns.
Education
Medical Technology Information -
Seminole State College
07.2025
Certified Nursing Assistant -
Florida State College
06.1986
Diploma -
Sandalwood Senior High School
06.1985
Skills
- Direct support
- Care plans
- Customer service
- Dietary aide experience
- Hospitality
- Sales
- Nursing
- Communication skills
- Guest services
- Cooking
- Time management
- Microsoft Office
- Front desk
Certification
Certified Nursing Assistant
Certified Nursing Assistant (CNA)
Timeline
Resident Care Coordinator
Pro medica
07.2025 - Current
Patient Business Representative
Advent Health
07.2024 - 06.2025
Patient Service Rep
Brevard Health Alliance
08.2022 - 07.2024
Customer Service Rep
Brevard Health Alliance
11.2021 - 07.2024
Patient Advocate
Health First Insurance Company
10.2016 - 05.2021
Medical Technology Information -
Seminole State College
Certified Nursing Assistant -
Florida State College
Diploma -
Sandalwood Senior High School