Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
Generic

Jennifer Baker

Tyler,TX

Summary

I would bring 30 plus years of administration, organization and coordination to the job at hand. From office administration & event organization to coordinating materials and manpower.

Overview

29
29
years of professional experience

Work History

Client Coordinator

Maxim Healthcare Services
02.2021 - Current
  • Coordinated client communications and resolved inquiries to enhance satisfaction and retention.
  • Managed scheduling and logistics for clients and caregivers.
  • Trained new team members on client management systems and best practices for support.
  • Collaborated with cross-functional teams to ensure seamless execution of scheduling and logistics.
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication.
  • Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery.
  • Managed crisis situations with clients, minimizing impact on client satisfaction and company reputation.

Customer Service Representative

Scout Title & Abstract, LLC.
02.2020 - 11.2020
  • Facilitated escalation of complex issues to appropriate departments for resolution.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Notary
  • Escrow Officer

WELLNESS ADVOCATE

WELLNESS WOODLANDS
10.2018 - 02.2020
  • Coach individuals in balancing hormones and relieving stress to help them feel whole and fully alive. Networked in-person and social media to bring in clients to our business, helped clients claim their health back and sustain it.

OFFICE MANAGER

ADAMS CHEROKEE STORAGE
10.1996 - 04.2019
  • Office management, employee coordination, purchasing, accounts receivables, payroll, marketing, storage management, renting units, auctions, collections, personal assistance

Education

Integrative Nutrition Health Coach -

Institute for Integrative Nutrition
03.2015

Some College - undefined

Tyler Junior College
05.1991

Skills

  • Organizing events, files, people
  • Exceptional communication
  • Goal setting and achievement
  • Cross-functional teamwork
  • Multitasking
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Capable and eager to learn and educate
  • Leadership
  • Relationship building

ACTIVITIES

I have been in a volunteer organization since junior high when I joined 4-H, have served in several positions from local to national. Awards in Leadership, Speech, Debate & Write-up. Coordinating volunteers and events. Because of my love of animals, I fell into pet sitting about 10 years ago.

Timeline

Client Coordinator

Maxim Healthcare Services
02.2021 - Current

Customer Service Representative

Scout Title & Abstract, LLC.
02.2020 - 11.2020

WELLNESS ADVOCATE

WELLNESS WOODLANDS
10.2018 - 02.2020

OFFICE MANAGER

ADAMS CHEROKEE STORAGE
10.1996 - 04.2019

Some College - undefined

Tyler Junior College

Integrative Nutrition Health Coach -

Institute for Integrative Nutrition

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Jennifer Baker