Jennifer LaCombe
Green Bay
Summary
Experienced Clinical Receptionist with a track record of managing patient services and healthcare administration. Skilled at scheduling appointments, maintaining medical records, and facilitating efficient office operations. Demonstrated strengths in customer service, problem-solving, and multitasking. Contributed to improved patient satisfaction and operational efficiency in previous roles.
Overview
26
26
years of professional experience
Work History
Retail Worker
Woodman's Food Market
Green Bay
05.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays.
- Operated cash register and processed customer transactions efficiently.
- Trained new employees on store policies and procedures effectively.
Machine Operator
Bay Towel
Green Bay
04.2020 - 05.2023
- Operated industrial laundry machines to process linens efficiently.
- Collaborated with team members to meet daily production targets effectively.
- Monitor the feed and speed of machines during the machining process.
Supervisor
Piggly Wiggly Grocery Store
Green Bay
06.2018 - 04.2020
- Supervised daily store operations and ensured compliance with company policies.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies, job duties, and performance expectations.
- Counted drawers and safe along with filing end of night paperwork, and locking doors at closing time.
Clinic Receptionist
Rotherham and Associates
Green Bay
04.2014 - 10.2015
- Maintained organized patient records in compliance with privacy regulations.
- Assisted in billing processes by collecting payments from patients.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Managed incoming referrals from physicians for new patients.
- Assisted with scheduling follow-up appointments for discharged patients.
- Entered insurance, demographics and health history into patient database.
- Filed medical forms such as lab results and physician reports in patient charts.
- Searching and filling of medical records for insurance qualifications
- Greeted patients and visitors warmly upon arrival at the clinic.
Patient Registration Clerk
St. Vincent's Hospital
Green Bay
05.2000 - 03.2013
- Collected and entered patient data into hospital management systems accurately.
- Assisted patients with forms and answered inquiries regarding registration procedures.
- Coordinated with healthcare providers to ensure smooth patient check-in processes.
- Maintained confidentiality of patient records in compliance with privacy regulations.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Screened patients before and during admissions processes.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Coordinated registration activities between multiple departments and facilities when necessary.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Knowledge of EPIC
Education
East High School
Green Bay, WISkills
- Customer service
- Cash handling
- Medical data entry
- File management
References
References available upon request.
Timeline
Retail Worker
Woodman's Food Market
05.2024 - Current
Machine Operator
Bay Towel
04.2020 - 05.2023
Supervisor
Piggly Wiggly Grocery Store
06.2018 - 04.2020
Clinic Receptionist
Rotherham and Associates
04.2014 - 10.2015
Patient Registration Clerk
St. Vincent's Hospital
05.2000 - 03.2013
East High School