Jennifer Ladd
Woodstock,CT
Summary
Dynamic and motivated health care provider with 25 years experience and a proven track record, excelling in patient care and relationship management. Skilled in utilizing practice management software and enhancing patient comfort through exceptional communication. Recognized for mentoring peers and streamlining insurance processes, contributing to increased patient retention and satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Quiet Corner Dental
Putnam, CT
01.2000 - Current
- Delivered comprehensive patient care through thorough dental cleanings and assessments.
- Collaborated with dentists to develop tailored treatment plans for patients' needs.
- Maintained accurate patient records and documentation using practice management software such as MacPractice, Eaglesoft and Open Dental and Dentrix.
- Utilized digital radiography systems to enhance diagnostic accuracy and patient comfort.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt
Registered Dental Hygienist
Northeast CT Dental Associates
Putnam, CT
01.2013 - 05.2020
- Mentored junior hygienists, sharing best practices for efficient patient management and care delivery.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with my field of practice
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
Education
Associate In Science - Dental Hygiene
Quinsigamond Community College
Worcester, MA05.2003
Associate In Arts And Sciences - General Studies
Quinebaug Valley Community College
Danielson, CT05.1997
Skills
Sales and upselling-promoting services and products
Administrative support-answering phones, emails, data entry, coding, insurance pre-auths, maintaining accurate records and general office,
Client relationship management- building rapport and maintaining client satisfaction with excellent communication and active listening
Scheduling and Booking-appointment management using different software platforms such as Dentrix, Open Dental, Eaglesoft and MacPractice, coordinating multiple schedules and optimizing work flow
Certification
•BLS and CPR certified current-5/2026
•RDH license 006727
Timeline
Registered Dental Hygienist
Northeast CT Dental Associates
01.2013 - 05.2020
Registered Dental Hygienist
Quiet Corner Dental
01.2000 - Current
Associate In Science - Dental Hygiene
Quinsigamond Community College
Associate In Arts And Sciences - General Studies
Quinebaug Valley Community College