Jennifer Landrith
18770 Springfield Rd ,IL
Summary
Dynamic Kitchen Manager with a proven track record at Morton School District 709, excelling in food safety and inventory management. Achieved significant waste reduction through meticulous inventory control and staff training. Renowned for fostering teamwork and delivering exceptional customer service, ensuring a clean and efficient kitchen environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Morton School District 709
08.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food deliveries, along with monthly inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Kitchen Staff Member
Arbor Food Management
08.2016 - 05.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Safeguarded against cross-contamination by diligently cleaning cutting boards, utensils, and work surfaces between tasks.
Customer Service Representative
HGS
08.2006 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
Education
No Degree - Psychology
University of Michigan, Dearborn
Dearborn, MISkills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Inventory control
- Attention to detail
- Waste reduction
- Safe food handling
- Cleaning and sanitation
Certification
Certified Food Service Manager License
Serve Safe Allergen Certificate
Timeline
Kitchen Manager
Morton School District 709
08.2023 - Current
Kitchen Staff Member
Arbor Food Management
08.2016 - 05.2023
Customer Service Representative
HGS
08.2006 - 08.2016
No Degree - Psychology
University of Michigan, Dearborn
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