Jennifer Lanham

Canvasser. I went door to door speaking with specific Ohio residents using a phone AP. Completed surveys per phone AP in full, on time, and with high accuracy. spoke with residents about their concerns and Handed out and left fliers on doors. And thanked them for their time.

• Assisted in training new team members, resulting in increased productivity and overall team performance.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Monitored vital signs and reported any abnormalities to medical professionals promptly.
• Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Conducted regular assessments of patients'' conditions, updating care plans as necessary. Accompanied Child to and from school. assisted student with classroom assignments and toileting and accompanied them at the playground

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
• Managed patients recovering from medical or surgical procedures.
• Educated family members and caregivers on patient care instructions.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

Initiated and maintained regular contact with assigned patients. Assessed their needs and counseled them on treatment options and lifestyle choices. Collaborated with care providers and funding agencies as well as internal Humana departments to ensure the delivery of appropriate care and timely services.

● Assisted members with healthcare services by troubleshooting billing, claims, and benefits information.

● Developed care plans unique to each plan member.

● Coordinated services and mentored plan members on how to optimize their care and services received.

● Consistently met all performance metrics for assigned client base.

● Achieved monthly goals in terms of compliance and quality.

● Met or exceeded monthly call quotas and experienced zero declinations throughout my career at Humana.

Provided-focused care to

critical patient populations. Analyzed trends and partnered with medical staff to identify changes to training and policies designed to enhance overall care delivery. Met with and handled family issues both related and unrelated to patient care needs – treating the whole patient. Participated on facility-wide committees in areas of Ethics and Performance Improvement.

● Performed troubleshooting analysis to identify technological malfunctions that were driving up levels of medication charting errors. Led efforts to implement needed changes.

● Developed and implemented new care delivery policies to improve standard of care and patient response time.

● Performed patient chart audits on behalf of Peer Review process.