Jennifer Lankford
Lexington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a very diverse background has been able to glean knowledge from many fields with the aptitude to apply that knowledge where its needed.
Overview
12
12
years of professional experience
Work History
Security Officer/Scheduler
Phoenix Special Police & SAS
11.2021 - Current
- Followed site SOPs and company policies to ensure client satisfaction.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, unusual incidences, and emergency situations that occurred.
- Monitored CCTV cameras and patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Unarmed Security Officer
North State Security Group
03.2021 - 07.2021
- Worked independently with minimum supervision while on site for certain clients.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Improved response time to incidents through effective communication with team members and use of security equipment.
Unarmed Security Officer
Metro One Loss Prevention Services
02.2021 - 11.2021
- Issued access cards to authorized personnel to monitor access points.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Assistant Manager/Customer Service Representative/Cashier
Quality Mart Owned But Quality Oil Company
10.2020 - 03.2021
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Representative/Cashier
Beroth Oil/ Four Brothers Food Store
11.2016 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Devised and implemented efficient processes for production tracking and inventory control.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server/Host/Dishwasher/Salad Bar Attendant/Expeditor
Ruby Tuesday
06.2012 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
Education
High School Diploma -
Richlands High School
Richlands, NC06.2012
Skills
- Professional Demeanor
- Report Writing
- Patrol operations
- Conflict resolution techniques
- Data entry proficiency
- Employee file management
- Computer Proficiency
- Relationship Building
- Quick Learner
- Skilled Problem Solver
Timeline
Security Officer/Scheduler
Phoenix Special Police & SAS
11.2021 - Current
Unarmed Security Officer
North State Security Group
03.2021 - 07.2021
Unarmed Security Officer
Metro One Loss Prevention Services
02.2021 - 11.2021
Assistant Manager/Customer Service Representative/Cashier
Quality Mart Owned But Quality Oil Company
10.2020 - 03.2021
Customer Service Representative/Cashier
Beroth Oil/ Four Brothers Food Store
11.2016 - 10.2020
Server/Host/Dishwasher/Salad Bar Attendant/Expeditor
Ruby Tuesday
06.2012 - 11.2016
High School Diploma -
Richlands High School
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