Mr. McIntosh
Brooklyn,NY
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Security Officer
DOE Fund Security
Brooklyn, NY
05.2015 - 03.2019
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Security Guard
Lyons Security
Queens, NY
09.2008 - 04.2014
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Participated in staff meetings, special events and professional development activities.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
High School Diploma -
Harry S Truman High School
Bronx, NY07.1990
Skills
- Customer Service
- Intruder Response and Removal
- Professional Demeanor
- Emergency Response
- Security Regulation Enforcement
- Detail-Oriented
- Verbal and Written Communication
- Reliable and Responsible
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Understanding Customer Needs
Timeline
Security Officer
DOE Fund Security
05.2015 - 03.2019
Security Guard
Lyons Security
09.2008 - 04.2014
High School Diploma -
Harry S Truman High School
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