Jennifer Law
Killeen,United States
Summary
Experienced professional with over 20 years in customer service and data entry, spanning military, elementary, and collegiate education. Strong communicator adept at building rapport and fostering relationships. Flexible and committed to continuous improvement. Seeking to leverage expertise for Planet Fitness' success in delivering top-notch service and promoting a supportive environment for all members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry Operator I
Akima Support Operations
11.2020 - Current
- Manage and maintain 500+ records documenting the processing and issuance of ammunition for multiple Army units, ensuring compliance with established protocols
- Efficiently retrieve and organize documentation for 50+ military units weekly ammunition issuance and returns, resolving unit inquiries regarding inventory accuracy
- Delivered exceptional customer service to by tailoring support to meet the individual needs of each Army unit during ammunition processing, including turn-in, issuance, and residue procedures.
Instructional Aide
Killeen Independent School District
12.2013 - 05.2020
- Provided personalized assistance to 115-120 students across 7 classrooms, both individually and in groups, ensuring that each student received the support they needed to succeed academically, fostering a positive and supportive learning environment
- Managed communication and provided assistance to an average of 5+ substitute teachers monthly, ensuring continuity in lesson plans during the regular teacher's absence
- Flexibly responded to additional duties and responsibilities as assigned by teachers or school administrators, demonstrating adaptability and a willingness to contribute to the overall success of the school community.
Instructor Aide/Data Entry
Central Texas College
10.2018 - 10.2019
- Greeted and assisted 100-150 students, college faculty, staff and general public daily; provided friendly and helpful assistance to address their inquiries and needs
- Served as a point of contact for information about program offerings, schedules, and resources
- Assisted 50-100 students daily with registration, enrollment, and orientation processes; ensured a positive experience from initial inquiry to program participation
- Performed data entry tasks to input student information, attendance records, and program statistics into Texas Workforce Commision TEAMS database
- Assisted 12 GED/AEL instructors with the preparation of instructional materials for distribution
- Managed 1000+ active and inactive student files and records; ensured confidentiality and compliance with FERPA protection regulations.
Education
Bachelor of Science in Nutrition -
Purdue Global University
West Lafayette, IN01.2023
Bachelor of Science in Exercise Science -
American Military University
Charles Town, WV01.2016
Skills
- Microsoft Office suite(Word, Excel, PowerPoint)
- Filing and records management
- Data entry(numeric and alpha-numeric)
- Business correspondence creation
- Organization and time management
- Attention to detail
- Conflict resolution and relationship-building
- Teamwork and collaboration
- Customer service
- Ability to multitask and prioritize tasks
- Professionalism and discretion with sensitive information
- Initiative and self-motivation
- Critical-thinking
- Adaptability
- Diplomacy
- Easy-going demeanor
Accomplishments
Graduated Summa cum laude. Maintained a 4.0 average and Chancellor's List status throughout 2021-2023 academic years.
Certification
ServSafe Food Safety Manager, Killeen, TX, 2024
Affiliations
- National Society of Leadership and Success
- Golden Key International Honor Society
Timeline
Data Entry Operator I
Akima Support Operations
11.2020 - Current
Instructor Aide/Data Entry
Central Texas College
10.2018 - 10.2019
Instructional Aide
Killeen Independent School District
12.2013 - 05.2020
Bachelor of Science in Nutrition -
Purdue Global University
Bachelor of Science in Exercise Science -
American Military University
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