CINDY AVILA

• Assist and register victims by obtaining disaster benefits and referrals to other organizations
• Maintained current understanding of local, state, and federal guidelines for emergency response
• Provide written communication, reports, program data, budget data, and fact sheets about COVID-19 also natural disasters
• Develop, maintain, and produce technical documentation
• Proactively identify any problems or issues beyond ability of incumbent to resolve, along with suggestions for solutions
• Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
• Completed data entry tasks with accuracy and efficiency.
• Verified data files prior to entry to maintain high data accuracy.

• Obtains and process authorizations for reorders
• Resolve patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation
• Maintains strong understanding of medical documentation, insurance requirements and manufacturer capabilities
• Maintains high degree of confidentiality always due to access to sensitive health information
• Maximizes patient base through retention efforts and cross-selling via phone
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Verified patient insurance eligibility and entered patient information into system.
• Managed over 50 customer calls per day.

• Developed professional presentations and educated public on current political campaigns, issues, and events
• Performed detailed demographic and political research; engaged in fact to face cold calling in order to identify and start conversations with potential donors and contributors
• Worked closely with other canvassers, participated in weekly team meetings with supervisors, and conducted monthly reports
• Canvassed door-to-door and made phone calls daily to educate and sign-up potential voters.
• Interacted with and educated hundreds of voters to promote presidential campaign

Established effective employee relations and maintained highest level of professionalism, ethics and attitude towards all guests, clients, and employees

• Followed all relevant health department regulations and conducted service according to company policies and procedures
• Provided excellent customer service to guests
• Presented guests with menu and provided detailed information per customers’ request
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Increased sales by 10%

Greet incoming and departing guests warmly with genuine smile and eye contact

• Inform guest of current promotion and who will be serving them to ensure smooth handoff to service staff
• Answer incoming calls to restaurant and provide appropriate service
• Manage flow of guests into dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Answered customer questions about hours, seating, and menu information.
• Input orders accurately into POS terminal, split bills and accepted payments.

• Answered phones and scheduled appointments utilizing excellent customer service
• Provided guests with thorough and knowledgeable understanding of all spa services.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Organized, maintained and updated information in computer databases.