Jesus Arvizu
Bossier City,LA
Summary
Customer-focused professional with experience in technical support, troubleshooting, and data management. Skilled in resolving issues, managing inquiries, and providing excellent service in high-pressure environments. Strong communicator with a proven ability to lead teams and handle escalated cases. Seeking to leverage my expertise as a NESD Help Desk Agent II role to enhance user experience and support efficiency.
Overview
2
2
years of professional experience
Work History
Data Entry Operator I
General Dynamics Information Technology Inc
06.2024 - Current
- Helpline Tier 1 Agent: Provided initial assistance to disaster survivors by answering inquiries regarding disaster recovery programs, determining eligibility for assistance, and resolving general questions.
- Helpline Tier 2 Agent: Handled escalated cases from Tier 1, offering more in-depth support and troubleshooting for complex issues related to FEMA assistance programs.
- Team Lead: Managed a team of helpline agents, coordinating daily operations, ensuring timely and accurate responses, conducting training sessions, and providing guidance on policies and procedures to maintain high service standards.
Server
Longhorn Steakhouse
03.2023 - 06.2024
- Provided outstanding customer service by warmly greeting guests, taking orders, and ensuring their satisfaction throughout their dining experience.
- Addressed customer concerns or complaints promptly and professionally, resolving issues to ensure a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Caddo Magnet Parish High School
Shreveport, LA05-2022
Skills
- Data entry
- Data processing
- Customer service
- Conflict resolution
- Multitasking
- Customer support software
Timeline
Data Entry Operator I
General Dynamics Information Technology Inc
06.2024 - Current
Server
Longhorn Steakhouse
03.2023 - 06.2024
High School Diploma -
Caddo Magnet Parish High School
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