Marcus J. Gwynn
Fayetteville
Summary
Dedicated administrative and customer support professional with over 20 years of experience in data entry, records management, logistics coordination, and office administration within military and fast-paced operational environments. Proven ability to manage confidential records, maintain accurate documentation, support daily operations, and provide exceptional customer service. Strong communication, organizational, and multitasking skills with experience coordinating workflow, reviewing reports, and ensuring compliance with established procedures. Recognized for professionalism, leadership, attention to detail, and ability to work effectively in team-oriented environments. Seeking to contribute administrative and patient support skills in an Advanced Medical Support Assistant role.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Data Entry Operator I
Premier Solutions
Ft. Liberty, NC
11.2019 - Current
- Managed comprehensive updates and maintenance of organizational records, reports, and administrative documentation, emphasizing attention to detail and accuracy.
- Educated service members on Army Barracks Management Program and organized health and welfare activities to promote well-being in barracks.
- Evaluated files and data to verify adherence to contract and operational requirements while safeguarding personal identifiable information (PII).
- Managed product request processes and provided comprehensive support to personnel, ensuring timely issue resolution.
- Managed incoming shipment logistics and performed detailed inspections to ensure product integrity and compliance with specifications.
- Coordinated communication efforts among supervisors and team members to enhance efficiency in assignment completion.
- Implemented safety protocols and organizational strategies to safeguard work environments and ensure confidentiality of all documentation.
- Streamlined task management and upheld confidentiality standards through strong attention to detail in high-pressure situations.
Warehouse Specialist / Forklift Operator
Premier Solutions
Ft. Liberty, NC
02.2017 - 03.2019
- Analyzed incoming materials and documentation for discrepancies, facilitating timely reporting to management while maintaining confidentiality.
- Executed daily administrative and operational tasks, safeguarding confidentiality in inventory management.
- Coordinated and executed inspections, maintained inventory accuracy, and enforced compliance measures to enhance operational integrity.
- Facilitated efficient material movement and storage operations while maintaining strict adherence to safety protocols.
- Implemented effective organizational strategies and communication techniques to optimize workflow processes.
Order Filler
Eagle System and Services
Ft. Liberty, NC
07.2015 - 01.2016
- Managed customer requests and meticulously prepared orders, adhering to established procedures and timelines to protect confidential data.
- Tracked and recorded all outgoing shipments and inventory transactions, facilitating streamlined logistics management.
- Streamlined supply coordination and order fulfillment to enhance service delivery for customers and staff.
- Managed shipment preparation and processing for over 200 orders to uphold delivery standards and accuracy.
- Exhibited exceptional multitasking and organizational skills while managing high-volume operations.
Staff Sergeant / Warehouse Manager
United States Army
Ft. Liberty, NC
01.2005 - 01.2011
- Led and coordinated daily logistics and warehouse operations to ensure confidentiality and efficiency.
- Coordinated comprehensive training initiatives, evaluated employee performance metrics, and maintained administrative functions to support organizational goals.
- Managed detailed records and accountability measures for high-value equipment, safeguarding sensitive data.
- Conducted inspections and compliance reviews to ensure operational readiness.
- Designed and implemented procedures and processes to enhance workflow efficiency.
- Navigated high-pressure environments with strong leadership and sound decision-making to drive team success.
Education
General Studies -
Fayetteville Technical Community College
General Studies - undefined
Central Texas College
Skills
- Office management support
- Customer Service & Patient Relations
- Appointment & Scheduling Coordination
- Records Management & Data Entry
- Medical Office Support
- Documentation Review & Compliance
- Communication Skills
- Team Leadership & Collaboration
- Inventory & File Management
- Microsoft Office Applications
- Problem Solving & Critical Thinking
- Time Management & Multitasking
Certification
- Standard Army Ammunition System-Modernization (SAASMOD)
- IASO Level 1 Baseline
- Enterprise Military Housing System
- Forklift License (6K & 10K)
- 10-Ton Truck License
- 10-Ton Crane License
Timeline
Data Entry Operator I
Premier Solutions
11.2019 - Current
Warehouse Specialist / Forklift Operator
Premier Solutions
02.2017 - 03.2019
Order Filler
Eagle System and Services
07.2015 - 01.2016
Staff Sergeant / Warehouse Manager
United States Army
01.2005 - 01.2011
General Studies - undefined
Central Texas College
General Studies -
Fayetteville Technical Community College
Additional Training
- Hazardous Materials & Safety Transportation Course
- Basic Leadership Course
- Advanced Leadership Course
- Ammo 68, 64-DL, and 45-DL Training
Additional Qualifications
- Strong interpersonal and customer service skills
- Ability to maintain confidentiality and handle sensitive information
- Experience reviewing records, reports, and administrative documentation
- Skilled in fast-paced, team-oriented environments
- Strong organizational and multitasking abilities
Section name
Dependable, adaptable, and detail-oriented professional