Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jennifer Lazo

Springfield

Summary

Experienced professional with strong interpersonal skills, attention to detail, and commitment to quality work. Eager to acquire new skillsets and collaborate with a team of professionals towards a common goal. Possess a practical and safety-conscious mindset, excellent mechanical aptitude, and problem-solving abilities. Skilled in vehicle recovery operations, proficient in handling towing equipment and tools, dedicated to ensuring efficient and secure vehicle transport for maximum client satisfaction.

Overview

6
6
years of professional experience

Work History

Towing

Julio’s Towing
07.2020 - Current
  • Helping customers during emergency and inconvenience time by offering transportation for their vehicles.
  • Towing commercial and none commercial vehicles from point to point.
  • Making sure all vehicles are transported properly and safely.
  • In charge of providing excellent customer service.
  • Seasonal
  • Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.
  • Provided support during emergency situations or breakdowns, coordinating towing services or alternate transport options as needed.

Warehouse Worker

Amazon Warehouse
12.2022 - 05.2023
  • In charge of organizing boxes and packaging them
  • Responsible for operating a fork lift and making sure all oversize packages are well organized
  • In Charge of diverting all packages so they can be packaged and send to the right scowing area
  • Responsible for scowing all packages to make sure they are delivered to the right place
  • Making sure all packages had the correct labels
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Server/Host

TGI Fridays
07.2020 - 11.2022
  • Responsible for waiting tables, such tasks include serving beverages, pre-bussing, bussing, the operating point of sale, and overall multi-tasking.
  • Responsible for following and encouraging the TGI Fridays values.
  • Responsible for displaying hospitality, empathy, and a positive attitude when approaching Customers.
  • Ensure the side job is complete and done to the best of our capability for the next day’s service.
  • Engaging with costumers to make sure we provide the best customer service experience.
  • Seating costumers to the proper tables depending on party size
  • Responsible for all cash handling procedures i.e. counting opening bank, closing bank, and making deposits.
  • Responsible for giving information to customers regarding the menu
  • Making sure all customers received there proper meals and fix any issues that accrue
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Catering

David’s Catering
07.2019 - 07.2020
  • In Charge of setting up all events
  • Accountable to serve all tables in the event
  • In charge of breaking down events and cleaning
  • In charge of making sure all costumers are well taken care of.
  • Making sure we follow event planner to the last word for any allergies to costumers
  • Making sure we follow the count of costumers we serve
  • Supported catering operations for private events, delivering memorable experiences for clients and guests alike.
  • Spearheaded special event catering efforts, designing custom menus tailored to clients'' specific requirements and tastes.
  • Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
  • Installed and configured server and workstation hardware, OS and custom applications.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.

Education

High School Diploma -

Robert E Lee
Springfield, VA
06-2020

Skills

  • Pushback and towing
  • Barge towing operations
  • Microsoft powerapps
  • Microsoft dynamics 365
  • Truck loading and unloading
  • Warehouse organization
  • Shipping and receiving
  • Data entry
  • Customer support
  • Microsoft Word
  • Microsoft Excel

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved the Issue, which led to Results
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Worker

Amazon Warehouse
12.2022 - 05.2023

Towing

Julio’s Towing
07.2020 - Current

Server/Host

TGI Fridays
07.2020 - 11.2022

Catering

David’s Catering
07.2019 - 07.2020

High School Diploma -

Robert E Lee

Similar Profiles

CREATE PROFILE