Jennifer L. B-Perault
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Please accept my resume with my intent of attaining a position in an environment where I can further enhance my customer service and sales skills. I have always felt that if patrons are choosing to spend time away from their lives with us, it is my duty to ensure their experience is a positive and safe one, as there is nothing more precious than someone's time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RN Staff Development Coordinator
Salemhaven Nursing home and rehabilitation Center
02.2025 - Current
- Report to Administrator, DON and ADON to identify pertinent education topics to be addressed
- Coordinate and facilitate opportunities for staff to access education necessary to perform their duties
- Plan, develop, direct, conduct, evaluate, and coordinate staff training, education, in service, and orientation.
- Expert knowledge in field of practice; ensuring competency through training and assessment
- Creating a culture of excellence, planning and implementing educational programs
- A resource for staff; interdepartmental liaison
FT Bartender
The River Sports Bar and Casino; The Lucky Moose
05.2024 - 02.2025
- All responsibilities as previously reported when assistant bar manager; including:
- Adhere to new procedures and implement as needed per management and/or Huddle communications
- Communicate with management and coworkers as needed
- Attain and maintain required training as necessary
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Per Diem Charge RN
Windham Terrace Assisted Living and Memory Care
02.2023 - 07.2024
- RN of 17 bed dementia locked unit with 3 assistants
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Maintained an organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
Bar Manager
The New Pepper's Pub
07.2023 - 12.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Assistant Pub Manager
Pepper's Pub
05.2022 - 02.2023
- Maintained compliance with company policies, procedures for food safety, sanitation and quality
- Protect business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal requirements.
- Excellent communication, planning and conflict resolution skills
- Replenished condiments, beverages and supplies, maintaining cleanliness of service areas
- Promoted new or high-value food items by creating attractive displays and other customer facing areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Provide consistent, high quality environment devoted to customer satisfaction
Server
Chasers and then Filotimo Casino
11.2021 - 07.2022
- Trained as a server at Chasers and then Filotimo Casino; neither were a good fit due to scheduling
Full Time RN Case Manager; Home Care
Horizon Home Care, LLC
06.2021 - 05.2022
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Education
Associate of Science - Nursing
Manchester Community College
Manchester, Nh05-2011
High School Diploma -
Pelham High School
Pelham05-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
Certification
BLS/CPR expires 4/2027
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
RN Staff Development Coordinator
Salemhaven Nursing home and rehabilitation Center
02.2025 - Current
FT Bartender
The River Sports Bar and Casino; The Lucky Moose
05.2024 - 02.2025
Bar Manager
The New Pepper's Pub
07.2023 - 12.2023
Per Diem Charge RN
Windham Terrace Assisted Living and Memory Care
02.2023 - 07.2024
Assistant Pub Manager
Pepper's Pub
05.2022 - 02.2023
Server
Chasers and then Filotimo Casino
11.2021 - 07.2022
Full Time RN Case Manager; Home Care
Horizon Home Care, LLC
06.2021 - 05.2022
Associate of Science - Nursing
Manchester Community College
High School Diploma -
Pelham High School
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