Jennifer Leandry
Providence,RI
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
5
5
years of professional experience
Work History
Teacher Assistant Dr. Day Care
Matthew
10.2023 - 01.2024
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Supported student physical, mental, and social development using classroom games and activities.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Medical Administrative Assistant
Quality Behavioral Health
01.2023 - 06.2023
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Store Supervisor
Finish Line At Macy's
06.2021 - 06.2023
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
Call Center Representative
Connect America
06.2019 - 11.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Crew Member
Dunkin' Donuts
02.2022 - 06.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Documented customer orders and conveyed special requests to kitchen staff.
Medical Scheduler
North Providence Primary Care
02.2020 - 08.2020
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Processed medical insurance claims and payments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Received and routed laboratory results to correct clinical staff members.
Education
No Degree - Medical Assisting
Branford Hall Career Institute
Branford, CT01.2014
High School Diploma -
Westover Job Corps Center
Chicopee, MA10.2009
Skills
- Public Speaking
- Classroom Technology
- Student needs assessment
- Problem-Solving
- Schedule Management
- Instructional Methods
- Special Needs Students
- Child Development
- Critical Thinking
- Group Learning Mechanics
- Growth Mindset
- Classroom Safety Practices
- Social Development
- Classroom Instruction
- Classroom Management
- Community involvement
- Interpersonal and Social Skills
- Inquiry-based learning
- Lesson Planning
Timeline
Teacher Assistant Dr. Day Care
Matthew
10.2023 - 01.2024
Medical Administrative Assistant
Quality Behavioral Health
01.2023 - 06.2023
Crew Member
Dunkin' Donuts
02.2022 - 06.2022
Store Supervisor
Finish Line At Macy's
06.2021 - 06.2023
Medical Scheduler
North Providence Primary Care
02.2020 - 08.2020
Call Center Representative
Connect America
06.2019 - 11.2022
No Degree - Medical Assisting
Branford Hall Career Institute
High School Diploma -
Westover Job Corps Center