Jennifer Lear
Fort Worth,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Sales Manager/Optician
Stanton Optical
10.2022 - 11.2025
- Assisted in developing sales strategies to increase market penetration and drive customer engagement.
- Coordinated team training sessions to enhance product knowledge and improve sales techniques.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Conducted comprehensive vision tests to ensure accurate prescriptions for lenses and frames.
- Educated patients on proper lens care and maintenance for optimal performance and longevity.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Led team in achieving sales targets through effective training and motivation strategies.
Assistant Manager
Cousins Cleaners
09.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Processed customer transactions efficiently using POS systems.
- Implemented process improvements to enhance workflow and reduce turnaround times.
Housekeeper/Receptionist
Rocky Creek Lodge & Marina
04.2006 - 09.2006
- Ensured cleanliness and sanitation of guest rooms, common areas, and facilities.
- Managed inventory of cleaning supplies and equipment for efficient workflow.
- Collaborated with management to address guest feedback and improve service quality.
- Conducted regular inspections to maintain high cleanliness standards and compliance regulations.
- Coordinated guest check-in and check-out processes to enhance visitor satisfaction.
Cashier Team Lead
Sack N Save
08.2004 - 04.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with product inquiries, enhancing service satisfaction.
- Trained new staff on register operations and customer service protocols.
- Coordinated with team members to expedite checkout during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Psychology
Argosy University
Orange, CASkills
- POS system operation
- Inventory management proficiency
- Customer engagement
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Time management
- Attention to detail
Timeline
Assistant Sales Manager/Optician
Stanton Optical
10.2022 - 11.2025
Assistant Manager
Cousins Cleaners
09.2018 - 10.2022
Housekeeper/Receptionist
Rocky Creek Lodge & Marina
04.2006 - 09.2006
Cashier Team Lead
Sack N Save
08.2004 - 04.2006
Psychology
Argosy University