Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Jennifer Lee

Brisbane,CA

Summary

Professional project manager with 20 years of experience in the biopharmaceutical & healthcare industries. Knowledgeable leader and dedicated problem solver. Ability to navigate through ambiguity with curiosity, courage, and organizational skills to meet the needs of the business & clients. My work experiences have taught me to continuously learn new skills, adapt quickly, and innovate new ways of working to drive efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Project Manager

Ultragenyx
01.2020 - 10.2023
  • Support the Global Facilities and Engineering department which consists of 6 business units on department level and company wide projects
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Project manager for construction projects, space planning, continuous improvement initiatives, software implementation/deployment, and website design/development
  • Ensure projects adhere to the organization's business operations framework
  • Establish the project portfolio building blocks are aligned across global facilities and engineering
  • Establish and manage document repositories for global facilities and engineering
  • Implement tools and templates to drive project execution and milestones completed
  • Lead and participate in project core teams and steering committee meetings
  • Lead analysis sessions to determine business gaps and document business processes or user requirements
  • Present monthly summary reports to the executive leadership team
  • Partner and collaborate with the department leadership team to formulate best business practices for efficiency and effectiveness
  • Member of the business operations team to drive continuous improvement and increase organizational capabilities by optimizing our resources, processes and technologies
  • Space planning project lead for 2 international commercial office spaces in Brazil and Argentina
  • Implemented a strategic plan to reduce project lifecycle and completed schematic designs in 5 weeks
  • Project manager for the construction & installation of 6 electric vehicle charging stations
  • Negotiated vendor contract, expedited city permit, and facilitated city inspection
  • Assembled project team and managed an office space build-out that consists of 6000 square feet
  • Outfitted 13 private offices, procured 22 modular workstations, constructed a corridor wall, refurbished a kitchen cove, and designed a team collaboration space
  • Project close-out on time, on budget, and customer satisfaction
  • Program manager for 12 SharePoint communication sites
  • Conducted the creative briefing design meetings, planned the backend development activities, facilitated the testing phase, and executed the deployment process
  • Program manager for 10 software implementation work streams from system requirements, implementation phase, to global deployment.

Project Coordinator

Genentech, A Member Of The Roche Group
08.2018 - 12.2019
  • Provided learning & development support to the Pharmaceutical Technical Development organization which consists of 2400+ global employees
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Created development plans and implementation of learning solutions
  • Lead initiatives to increase effectiveness of learning and development activities
  • Implemented proficiency matrices for business units
  • Manage portfolio of projects and support operations by developing road maps, planning/scheduling, communication strategy, and execution approach
  • Conduct and document lessons learned, measure effectiveness of learning solutions, and ensure continuous improvement activities
  • Identify compliance gaps, prepare mitigation plans to meet Health Authorities requirements, and support GMP inspections/regulatory agencies
  • Exercise and establish Lean Six Sigma methodology in daily workflow
  • Supported data migration phases from current learning management system (CHRIS LSO) to Cornerstone cloud base platform
  • Actively pursue knowledge of best practices and cutting-edge technologies to develop and implement best-in-class training programs for multiple learning methods (on-the-job, classroom, online, and blended delivery) that effectively address learning needs and translate learning to behavior.

Healthcare Consultant, Specializing in Informatics

Lumetra Healthcare Solutions, An IPRO Affiliate
11.2015 - 08.2018
  • Provide technical and application support to ensure effective use of Electronic Health Record (EHR) software
  • Analyze and review system functionality is fully optimized
  • Provide software upgrade implementation planning and clinical workflow redesign
  • Development and management of health innovation through information systems technology
  • Project management with CMS Meaningful Use, Health Information Exchange and MIPS/MACRA
  • Managing clients ranging from solo physician practice, federally qualified health centers, healthcare organizations with over 200 physicians
  • Exceeded target goals for clients achieving 80% and above milestone incentive payments
  • Created standard work tools for clients and department to streamline business processes.
  • Conduct virtual meetings via WebEx with various EHR vendors to discuss specific functionality issues, scheduling & customizing clinical quality dashboard reports, and gather information on software upgrades
  • Liaison for clients with the state Department of Healthcare Services and the Center of Medicare & Medicaid services
  • Experience navigating in quality reporting health data registries for the National Level Registry and State Level Registry
  • Team member of IPRO’s Healthcare Quality Innovation Program supporting quality payment program under MIPS (Merit-based Incentive Program System) for small, underserved, and rural communities in the East Coast
  • Provided virtual technical assistance for health practices in the East Coast
  • Conduct data analysis for quality payment program using eligible clinicians’ criteria
  • Data analysis includes categorizing specialty type, practice size, number of eligible clinicians, and taking quality performance measures ratings per clinician against CMS (Center of Medicare and Medicaid Services) set benchmark of performance.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Project Lead Specialist

Sutter Health, Palo Alto Medical Foundation
05.2013 - 10.2015


  • Manage commercial and Medicare patient outreach programs for Breast & Cervical Cancer, Osteoporosis, Childhood and Adolescent Immunizations, Chlamydia screening, and Diabetes management
  • Manage the preventative health screenings in support of the California state pay for performance physicians’ program and for the office of physician advocacy association
  • Manage relationships and act as liaison with physicians and medical offices support to meet clinical quality yearly target measures
  • Implement and maintain clinical quality improvement workflows, policies, and procedures
  • Oversee the preparation of required documentation and reports for clinical quality improvement initiatives.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Project Coordinator

Blue Shield of California
10.2012 - 02.2013
  • Operations
  • Supports a business unit director and team of training and marketing professionals
  • Perform a wide range of administrative and project management services
  • Assist in developing, coordinating and distributing training and marketing data for sales managers
  • Organize and expedite flow of work through the office
  • Develop and prepare both routine and non-routine correspondence, including presentations, letters, memorandums, operating results, schedules, expense reports, and other materials as needed
  • Format, compile and generate special reports using in-depth knowledge of reporting tools and spreadsheet software
  • Act as liaison to share appropriate information and educate others on behalf of the director
  • Handle routine questions and issues on the director's behalf
  • Plan, prioritize, and manage projects
  • Projects included: 1.) Building a library in SalesForce for the sales team to access content in a structured fashion
  • 2.) Scrubbing data in SalesForce from Accounts to Data.com
  • 3.) Migrating content from the old company intranet to the new intranet through JIVE
  • 4.) Modifying excel data fields to convert documents to CSV files and allow import into SalesForce
  • 5.) Managing Linked in banner taglines for specific advertising campaigns.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.

Planner & Scheduler, GMP Facility

Genentech
06.2007 - 09.2008
  • Created and managed a detailed production schedule for drug substance manufacturing areas including both CHO and E
  • Coli commercial and clinical departments
  • Monitored online production schedule closely to identify scheduling issues, planning errors, backlogs, labor and material shortages
  • Collaborated with cross-functional groups such as manufacturing, technology, quality assurance, and the campaign readiness group to ensure timely and accurate scheduling of operations
  • Took on the role of team lead, acting as the single point of contact for other groups ensuring that the team met its responsibilities to our customers in operations, such as a timely creation of advanced scheduling models
  • Responsible for scheduling maintenance activities for in-campaign equipment as well as pre-campaign and post-campaign inspections
  • Worked closely with the Facilities planners and schedulers at establishing and maintaining the schedule
  • Improved tracking of facility work orders by creating an online request system
  • As an advanced scheduling planning system super user, took part in integration testing and production simulation activities, as well as multiple plant scheduling training sessions.
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations.
  • Customized SAP production planning and detailed scheduling tools to support manufacturing production initiatives.
  • Developed, released and monitored daily schedules to foster on-time completion of finished products.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Worked with engineering, production and testing departments to implement corrective actions for missed milestones.

Training Manager, GMP Facility

Genentech
09.2004 - 06.2007
  • Clarified client requirements, business needs and project objectives, via feedback meetings and client meetings in collaboration with all stakeholders
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Collaborated with manufacturing, technology, engineering, and the process development departments to facilitate communication for successful project launches
  • Conducted training business analysis, project, and feasibility assessments
  • Analyses published on a dashboard for clients to review and gain user adoption on new system processes
  • Analyzed client’s organizational needs and position
  • Documented required information and data, identified client’s system deficiencies and prepared recommendations for process improvements.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developed departmental systems and procedures to better align workflow processes.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Developed surveys to identify training needs based on projected production processes and changes.

Training Coordinator, GMP Facility

Genentech
04.2003 - 09.2004
  • Provide administrative technical support for online training database Glearn
  • Created customized reports and monthly measures/metrics to ensure training compliance within the Business Unit
  • Active member of several project teams focused on launching new system applications
  • This includes Project Glearn, Clarity, and Enterprise Resource Planning (ERP)
  • Develop requirements for new and existing local IT systems
  • Provide technical expertise and analysis to support systems and tools
  • Facilitate Continuous Process Improvement Training Team
  • Manage training needs, assessments, and process improvements in accordance with the learning management system requirements
  • Developed and managed the Packaging Department’s training website.

Training Systems Specialist, GMP Facility

Genentech
01.2001 - 04.2003
  • Responsible for working with all manufacturing departments to ensure the end-user needs are met.
  • This includes training, help desk support, training system design, and creating customized reports.
  • Liaison between manufacturing and corporate compliance
  • Work with Corporate Information Technology to develop solutions and business procedures to coordinate upcoming changes to systems.
  • Provide data reporting using standard validated applications.
  • Perform monthly data audit trails to ensure end user compliance.
  • Act as the technical expert and primary contact for account access.
  • Volunteered to assist in several Diversity Program activities such as: FACT, Latinos Unidos, Outreach Program
  • Attended several Diversity Program Courses: Efficacy, Diversity in the Workplace.
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Collaborated with stakeholders to enhance system utilization and efficiency by customizing business processes.
  • Set system metrics and thresholds to maintain proper operational continuity.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Human Resources Assistant

Genentech
09.2000 - 01.2001
  • Primary responsibility of processing the Employee Referral Program into the database in a timely manner
  • Volunteered to assist Corporate Orientation
  • Delivered Power Point presentation on the Employee Referral Program to all new hires
  • Involved with three different project teams: (1) Employee Referral Program, (2) Applicant Tracking and Management System, and (3) Advertising, Media, and Event Planning


Education

Bachelor of Science - Health Sciences

California State University - East Bay
Hayward, CA
06.2000

Skills

  • Project Management
  • Project Planning
  • Contract Management
  • International Business
  • Project Scope Analysis
  • Functional and Business Requirements
  • Client Relations
  • Project Development
  • Cross-Functional Collaboration
  • Processes and Procedures
  • Agile Methodology
  • Construction Management
  • Performance Improvement
  • Managing Multiple Projects
  • Systems Implementations

Certification

  • PMP - Project Management Professional

Timeline

Project Manager

Ultragenyx
01.2020 - 10.2023

Project Coordinator

Genentech, A Member Of The Roche Group
08.2018 - 12.2019

Healthcare Consultant, Specializing in Informatics

Lumetra Healthcare Solutions, An IPRO Affiliate
11.2015 - 08.2018

Project Lead Specialist

Sutter Health, Palo Alto Medical Foundation
05.2013 - 10.2015

Project Coordinator

Blue Shield of California
10.2012 - 02.2013

Planner & Scheduler, GMP Facility

Genentech
06.2007 - 09.2008

Training Manager, GMP Facility

Genentech
09.2004 - 06.2007

Training Coordinator, GMP Facility

Genentech
04.2003 - 09.2004

Training Systems Specialist, GMP Facility

Genentech
01.2001 - 04.2003

Human Resources Assistant

Genentech
09.2000 - 01.2001

Bachelor of Science - Health Sciences

California State University - East Bay

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