Jennifer Lee
Andover,KS
Summary
A highly motivated and driven support member with over 18+ years experience. Recognized for being highly adaptive in fast-paced environments and collaborating to problem-solve, strategize, drive, and execute action plans. Excels in building relationships to drive and assist development and implementation of strategic and tactical plans that support all areas of the business including revenue. Experience and skills to envision the big picture and understand the collaborative steps needed from the overall team to ensure success.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Legend Senior Living
08.2022 - Current
- Manage 4 Executive Leaders calendars for maximum efficiency including the CEO, CFO, President and Senior Vice President of Development and Construction
- Supervise the Administrative team
- Manages legal litigation including active litigation, potential litigation, subpoenas, records requests, settlements and closures by being the liaison between Legend and the insurance companies and both our and their legal counsel
- Organize and Execute Rate Increase Letters and Level of Care Increase Letters annually and quarterly (2,500+ letters)
- Vehicle Management including new purchases for communities, selling previous vehicles, registrations and tracking maintenance
- Assist in leading the Home Office Remodel
- Submit Annual Filings for all entities for each community in 6 states
- Order American Express cards for each new director and ensure the card ties over to Concur for expense reporting
- Prepare and complete expense reports for Executive team (8 members) and audit/log Expense Reports for 250+ Exempt Employees
- ESRI plotting with Demographics and create Market Summary Reports
- Managing (communication, due diligence, partnering with insurance companies, etc.) Real Estate Endeavors including purchasing and selling land, assuming management of communities, acquisitions of existing communities, and any potential opportunities
- Send investors their Tax information on their entities, log and store previous tax returns
- Manage all new internal due diligence tracking on Acquisitions and New Buildings along with owning the recognition and first day boxes
- Work with the city on Public Hearing Notices on land procurement on what is going in around our communities
- Mange companywide conference including all linguistics, guest speakers, awards ceremony, all travel for 60+ employees
- Process and code various invoices
- Created and maintaining Overtime Time Report for all communities (60 communities)
- Cost Analysis on various items
- Coordinate, plan and execute Company Picnic, site wide Recognition Events, Company Holiday Parties for Exempt and Senior Leadership, site wide Customer Appreciation Week, Employee Appreciation Week and Home Office Holidays (Mother’s Day, Father’s Day, etc.)
- Managed Home Office monthly budget and work with the Accounting department on monthly and yearly accruals and reclasses as needed
- Utilize Excel to sort data including Performance, Employee Data, Incentives and Recognition, Budget, Storage Items, Vehicle Information, and Legal Cases
Administrative Assistant II
T-Mobile
02.2006 - 07.2022
- Support operations in functionality to drive performance on KPI’s metrics and goals
- Partner across the organization to ensure that managers are effective and fully supported
- Manage 20+ Exempt Leaders calendars for maximum efficiency including the Director and Associate Directors
- Coordinate Travel for all site related travel, including Exempt Travel for Coordinating Markets, Internal company meetings and trainings, and Red Hat support for 25+ people domestically and internationally
- Coordinate, plan and execute Company Picnic for 750+ employees, site wide JD Power Recognition Event, Company Holiday Parties for Non-Exempt, Exempt and Senior Leadership, site wide Customer Appreciation Week and Employee Appreciation Week
- Assist in recording and approving paid time off for Exempt Employees
- Prepare, complete, audit and log Expense Reports for 700+ Exempt Employees (monthly internet reimbursement), any Red Hat Travel, Facilities, Business Support, Training, other Administrative Assistants, and myself
- Managed site monthly budget and work with Corporate on monthly and yearly accruals and reclasses as needed
- Partner with Site Revenue Ambassador to create, execute and purchase all Site Wide, Community Based and Individual Based Incentives
- Utilize PowerPoint for recognition decks including Anniversary and Top Performer, Community Market Leaders, Certificates, Site Desk Drops, Site Calendars, Site Exempt Directory, Promotion Announcements, Succession Planning, Region Market Briefs, Business Review, and New Hire Meet and Greet
- Utilize Excel to sort data including Performance, Employee Data, Incentives and Recognition, Budget, Benefits and Paid Time-off, and Help Desk Tickets.
Regional Value Creation Manager (Interim)
T-Mobile
07.2019 - 04.2022
- Developed and implemented strategic and tactical plans to drive behaviors and accountability regarding incentive budget nationwide for internal revenue reducing collections and churn
- Presented tactical plans to Sr
- Leadership for shipping budget for incentives to drive performance and utilization of tools to incent
- Built strong relationships with the VC Manager in each site, each Regional VC Manager, and other essential members of the Value Creation Team among other departments such as finance, recognition, business support, and other departments heads
- Function as a liaison for the Value Creation team on importance of managing budget including appreciation zone points for all care sites and one Sprint Legacy site
- Leverage strong relationships with each care site to improve skill development as it relates to budget impacts, saving company costs, and preventing potential legal issues
- Collaborate to develop initiatives specifically on frontline incentive development in Wichita, bringing those best practices nationwide
- Presented strategic plans to Sr
- Leadership regarding the Revenue Budget Tracker to be cross functional across Global Care and Retail (all lines of business).
Education
Masters in Business Administration -
Purdue University
West Lafayette, IN2019
Bachelor of Arts - Psychology
Wichita State University
Wichita2003
Associate of Arts - Psychology
Cowley County Community College
Arkansas City, KS2001
Skills
- Executive Support
- Customer Satisfaction
- Process Improvement
- Time Management
- Budget Management
- Customer Retention
- Recruiting
- Business Process Improvement
- Employee Recognition
- Microsoft Office
- Kansas Notary
Accomplishments
- In Crowd Winner (Top Performer)
- Power Zone Winner X2 (Top Support in the Site)
- Adaptation of Tracker Nationwide
- Top Support
Timeline
Executive Assistant
Legend Senior Living
08.2022 - Current
Regional Value Creation Manager (Interim)
T-Mobile
07.2019 - 04.2022
Administrative Assistant II
T-Mobile
02.2006 - 07.2022
Masters in Business Administration -
Purdue University
Bachelor of Arts - Psychology
Wichita State University
Associate of Arts - Psychology
Cowley County Community College