Jennifer Lee
Jacksonville
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager, ServSafe Manager Certified
Burrito Gallery & Bar, LLC
12.2019 - Current
- Determine staffing needs and schedule accordingly regarding sales volume and labor cost
- Event planning to encourage sales and promote business
- Order all products, including food, bar supplies, kitchen equipment, and cleaning solutions
- Schedule all maintenance appointments, including monthly upkeep, emergency services, and annual inspections
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Leasing Professional, NALP
Fort Family Investments
01.2017 - 01.2019
- Showing and leasing apartments to prospective residents
- Influencing on social media daily and promoting resident events monthly
- Completing applications and lease forms for qualifying candidates
- Collecting rental payments and deposits
- Responsible for having thorough knowledge of lease terms, and specifically all community policies
- Responsible for the full knowledge of application information required, screening processes, and policies
- Responsible for contacting residents regarding their renewal and lease extension
- Closing Ratio: 31% over the last 90 days; 33% over the last 30 days
Benefit Specialist
Liberty National Life Insurance Company
02.2016 - 02.2017
- Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
- Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
- Conducted annual open enrollment sessions, providing clear guidance to employees on plan changes and updates.
Education
General Education
University of North Florida
Jacksonville, FLAssociate of Science -
Heritage Institute
Jacksonville, FLSkills
- Leadership and team building
- Operations Management
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Staff Training and Development
- Labor Cost Controls
- Vendor relationships
Certification
- ServSafe Manager Training - [Timeframe]
Timeline
General Manager, ServSafe Manager Certified
Burrito Gallery & Bar, LLC
12.2019 - Current
Leasing Professional, NALP
Fort Family Investments
01.2017 - 01.2019
Benefit Specialist
Liberty National Life Insurance Company
02.2016 - 02.2017
General Education
University of North Florida
Associate of Science -
Heritage Institute
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