Jennifer Lemalu-Meredith
Mililani Town,HI
Summary
Dedicated leader with 15 years in Banking across the US and Pacific regions, seeking a challenging new role in a reputable organization to expand my knowledge, skills, and growth. Experienced in leading teams across all areas of Sales, Operations, Credit Evaluations, and Relationship building while providing an excellent Customer experience. Brings strong leadership skills and ability to mobilize teams to achieve shared goals.
Overview
16
16
years of professional experience
Work History
Corporate/Business Relationship Manager
Bank Of South Pacific Financial Group Ltd.
03.2021 - 12.2023
- Built and solidified executive relationships which resulted in BSP Financial Group Samoa Ltd becoming ‘Banker for Government’ on first 15 months on job.
- Drove continual improvement by developing and implementing innovative sales strategies and marketing techniques, increasing revenue growth by 15% in 2022.
- Curated exceptional customer service by training sales and operations teams on company policies, service standards, and experience-focused branding, increasing positive customer feedback and turn around time by 13% annually.
- Grew portfolio through presentations and leverage relationships built with executive levels to reach employees and customers, increasing client book of sticky products by 12% within first 15 months.
- Analyzed and evaluated business financials and business collaterals to determine credit standings or credit eligibility of businesses for business and commercial loans.
- Coached and mentored team members through training and one-on-one sessions to aid in Bank’s Employee Retention Program.
- Educated clients on bank services through financial literacy presentations which resulted in 10% decrease in refinanced debts in 2023.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
AVP. Senior Business Banking Officer
Central Pacific Bank
08.2019 - 08.2020
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Steered 20M portfolio of high valued business clients through complicated company re-organization resulting in 7% loan increase, 5% deposits increase with minimal client turnover within first 8 months on job.
- Expanded client relationships by maintaining regular follow-up process and building rapport with each client resulting in 10% portfolio growth in first 12 month period.
- Uncovered strategic and tactical issues impacting sales management and business operations and collaborated with team to resolve issues which allowed for improved work flow in business department.
- Collaborated with team of banking professionals to evaluate and improve processes during PPP, resulting in company earning #1 spot in State as “Bank for Small Business!” in 2020
Director of Accounts
Political Campaign
07.2018 - 12.2019
- Developed system to account for financial transactions by establishing bookkeeping policies and procedures to meet campaign needs and maximize effectiveness of operations.
- Ensure campaign is in compliance with all donor financial rules and regulations set by Campaign Spending Commission.
- Re-negotiated vendor contracts and ensured all vendor payments were completed in timely manner which resulted in 20% savings for campaign.
- Planning and forecasting budgets with cross-functional team leaders.
- Managed entire accounting cycle including gathering information, preparing payrolls and 1099s for vendors, finalizing reports and closing books with team of highly motivated individuals.
- Streamlined internal processes by collaborating with cross-functional teams to identify areas of improvement and implement effective solutions.
Office Manager
State Of Hawaii - House Of Representatives
01.2018 - 06.2018
- Collaborated with Executive teams to determine and prioritize strategies to assist in ongoing constituent concerns.
- Monitored team’s assignment timelines to accomplish projects by established due dates through follow up processes.
- Resolved office conflicts by providing coaching and one-on-one training for team members, as well as addressing constituent concerns by providing solutions and escalating matters to proper authorities.
- Planned and coordinated community town hall forums to discuss legislations as well as leading and coordinating Community Outreach Programs.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
AVP. Branch Manager
American Savings Bank
01.2013 - 12.2017
- Collaborated with cross-functional teams to develop new products and services, leading to competitive advantage in the market.
- Coached and mentored highly effective and culturally diverse teams to meet corporate service standards resulting in 3 mentees getting promotions to Branch Manager positions during my tenure as AVP Branch Manager.
- Developed branch business plans for maximum profitability and effectiveness resulting in team and individuals consistently meeting or exceeding their goals.
- Build strong rapport with new and existing clients to better service financial needs and promote company brand and client loyalty.
- Encouraged community involvement by delivering an initiative I started called Financial Literacy Program. The program aimed to educate upcoming college students on Credit, providing tips and guidelines to avoid falling into debt.
Assistant Branch Manager
American Savings Bank
01.2010 - 12.2012
- Maximize branch revenue by optimizing daily operations.
- Trained and developed new team members in alignment with company service standards and objectives.
- Supervised team of 9 branch employees and made recommendations regarding performance evaluations.
- Created and implemented incentive initiative to assist and account for team meeting individual sales goals.
Personal Banker
American Savings Bank
04.2008 - 01.2010
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals resulting in multiple incentives for being top 5% of Bank’s Personal Bankers.
- Established connections with new clients through proactive follow-up strategies.
Teller
American Savings Bank
01.2008 - 04.2008
- Met of exceeded sales goals by promoting bank products and services in every interaction.
- Performed optimal financial controls by securing funds and making accurate transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft and fraudulent activities.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06.2013
Bachelor of Science - International Business Management
Brigham Young University - Hawaii
La'ie, HI06.2007
Skills
- Account Management
- Customer Relationships and Engagement
- Business Relationship Management
- Team Building, Coaching & Leadership
- Strong Communication skills
- Sales Management
- Strong Organization and Coordination skills
Timeline
Corporate/Business Relationship Manager
Bank Of South Pacific Financial Group Ltd.
03.2021 - 12.2023
AVP. Senior Business Banking Officer
Central Pacific Bank
08.2019 - 08.2020
Director of Accounts
Political Campaign
07.2018 - 12.2019
Office Manager
State Of Hawaii - House Of Representatives
01.2018 - 06.2018
AVP. Branch Manager
American Savings Bank
01.2013 - 12.2017
Assistant Branch Manager
American Savings Bank
01.2010 - 12.2012
Personal Banker
American Savings Bank
04.2008 - 01.2010
Teller
American Savings Bank
01.2008 - 04.2008
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - International Business Management
Brigham Young University - Hawaii
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