Jennifer Lemos
Hilmar,CA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Amazon
Patterson, CA
10.2021 - 05.2023
- Proactively maintained all building equipment in working condition, included but not limited to, conveyance, FLS systems, washrooms, PIT, etc
- Set standards and expectations with Area Maintenance Managers and Maintenance Tech III’s on shift priorities and performance metrics
- Managed contractors on projects and in-building tasks to ensure all parties were adhering to all Amazon Safety Policies and completing JHA’s and Contractor Safety Orientation
- Partnered with Operations and Sr Team to mitigate equipment risk/failure and maximize DTW repair performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Managed staff of 31, created work schedules, distributed assignments, supervised employee performance, preventive maintenance and safety and supervised day-to-day operations.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
Operations Manager
Amazon
Patterson, CA
05.2021 - 10.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Created “Down-stacking” 5S locations near auto-slam lines to mitigate safety risk in Pack Singles and reduce AA TOT downtime
- Collaborated with Area Manager’s on SLI A3 to reduce SLI (Safety Leadership Index) scores and increase AA safety awareness and culture
- Set standards and expectations with Area Managers on shift metrics and performance and held them accountable to CPT misses and/or poor production metrics
- Created action plans to improve DOD and WOW.
- Trained and guided team members to maintain high productivity and performance metrics.
On-Boarding Manager
Amazon
Patterson, CA
03.2021 - 05.2021
- Onboarded 200 new employees in 3 months with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Collaborated with Sr Team and Operations Managers to ensure all employees were placed on correct schedules based on attrition and headcount
- Created a Critical Roles Matrix to minimize unnecessary training and schedule training based on business risks
- Partnered with Learning Department to develop bottom performers in Quality/Productivity and increase their skill sets
- Reduced New Hire/Building Transfer turnover rate by 2%; Expectation is of Turnover rate is < 1.4%
Area Manager I & II
Amazon
Patterson, CA
07.2018 - 03.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Lead POC for Light Curtain Project: Collaborated with Operations, Facilities and Safety teams to have light curtains installed at all Pick to Tray stations to reduce risk of injury of wrists, hands and fingers by eliminating a button release and creating a handsfree process while improving production rates.
- Developed Standard Work checklist’s for all OB departments allowing checklist's to be easily accessible and reducing the cost for paper, eliminating clutter and environmentally friendly.
- Mentored and developed 9+ Tier 1/Tier 3 employees into T3/L4-L5; 3 of which are now L6 Operations Managers.
Process Assistant
Amazon
Patterson, CA
04.2017 - 07.2018
- Collaborated with Inbound Stow manager to FIFO receive and stow 30,000-80,000 items each night while using excel and web based tools to analyze statistical data and reports to ascertain trends in performance in an effort to identify root causes and implement long-term fixes and improvements
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Member of team responsible for Problem Solve time study and defect tracking that deep dove root causes of problem products using Pareto analysis that resulted in a 40% month over month reduction in labor hours and $48,000 in reduced labor costs per month
- Worked with days and nights Area Managers to track hourly statistics in non-rated function to establish a benchmark for performance and improve tracking of inventory movement for function
- Developed daily estimation tool to help all shifts gauge lovelo expectations
- Resulted in improvement of cage count estimation that was previously 40% below true value
- Current onboarding for 2017 has a 70% retention rate which is a year over year increase resulting from consistent and targeted performance management focused on best practices, statistical analysis, and removing barriers to performance
Warehouse Associate
Amazon
Patterson, CA
05.2016 - 04.2017
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Retail Store Manager
Exclusive Wireless T-Mobile
Atwater, CA
08.2010 - 05.2016
- Educated and supported 400 to 500 daily consumer and business visitors on how to fully utilize all the features of their devices through the exchange of knowledge and intent to provide exceptional customer service
- Resolved conflicts that arose between or among customers and sales associates in an effort to facilitate a positive and comfortable shopping and working environment
- Connected with various business owners and corporate employees during customer interactions to identify business needs and advance leads to B2B sales via contracts, employee discount stores, and in-house business team
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Hilmar High School
Hilmar, CA06.2005
Skills
- Daily Facility Operations
- Inventory Replenishment
- Vendor Relationship Management
- Communication
- Safety Protocols
- Supply Chain Management
- Team Leadership
- Employee Coaching and Mentoring
- Hiring and Onboarding
- Manage Operations
- Contractor Safety
- Constructive Feedback
Accomplishments
- Identified area of opportunity within Contractor Risk Management and created a standard that has been rolled out across all Amazon US.
- Identified area of opportunity within ARNS Outbound Shipping Operations Department and installed 11 telescoping conveyors at OAK3 to improve production and reduce employee injury risk, to which, the remaining 4 ARNS will be installing these at their locations.
Certification
- First Aid/CPR Certified
- NFPA70e Certified
Languages
Portuguese
Limited Working
Timeline
Maintenance Manager
Amazon
10.2021 - 05.2023
Operations Manager
Amazon
05.2021 - 10.2021
On-Boarding Manager
Amazon
03.2021 - 05.2021
Area Manager I & II
Amazon
07.2018 - 03.2021
Process Assistant
Amazon
04.2017 - 07.2018
Warehouse Associate
Amazon
05.2016 - 04.2017
Retail Store Manager
Exclusive Wireless T-Mobile
08.2010 - 05.2016
High School Diploma -
Hilmar High School