Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Leos

Bloomington,California

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven track record of successfully managing multiple tasks simultaneously. Committed to fostering and nurturing professional relationships to enhance profitability and achieve business objectives. Passionate about delivering exceptional customer experiences and consistently exceeding expectations to drive positive outcomes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MISSION Rubber Co LLC
11.2021 - Current
  • Resolved customer inquiries using effective communication.
  • Managed complex interactions, ensuring satisfaction.
  • Assisted customers with website navigation and online orders.
  • Managed complex customer interactions, ensuring satisfaction and retention.

Customer Service Representative

Telerx C3i
08.2019 - 04.2021
  • Assisted consumers in locating items and processing replacements or reimbursements for dissatisfaction.
  • Trained representatives on systems and protocols to improve efficiency.
  • Resolved customer inquiries using CRM software to boost satisfaction and retention.
  • Mentored new representatives, promoting team collaboration.


Customer Service Representative

Fred Loya Insurance Company
02.2017 - 07.2019
  • Processed insurance claims accurately, ensuring compliance with policy guidelines and regulations.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Educated clients on insurance products, enhancing understanding of coverage options and benefits.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.

Education

High School Diploma -

Riverside High School
El Paso, TX
06.2001

Skills

  • Advanced typing proficiency
  • Skilled in utilizing software tools
  • Experience in internal sales processes
  • Prospective client outreach
  • Excel data analysis expertise
  • Skilled in Microsoft Word
  • Skilled in Microsoft Outlook
  • Experienced in Salesforce utilization
  • Payment transaction oversight
  • Order management
  • Scheduling

Timeline

Customer Service Representative

MISSION Rubber Co LLC
11.2021 - Current

Customer Service Representative

Telerx C3i
08.2019 - 04.2021

Customer Service Representative

Fred Loya Insurance Company
02.2017 - 07.2019

High School Diploma -

Riverside High School

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